Experienced Customer Support Specialist – Live Chat and Community Engagement for Veterinary Professionals at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way veterinary professionals purchase supplies for their practices. Our innovative eCommerce and mobile platforms enable veterinary hospitals to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, and platform demos. Your primary goal will be to ensure a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Collaborate with cross-functional teams, including engineering, partner, and corporate teams, to provide information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Contribute to the continuous development and expansion of processes to streamline support workflows Essential Qualifications To be successful in this role, you should have: At least 1 year of relevant, customer-facing work experience A 2-year Associate's degree or a 4-year College degree Excellent written and verbal communication skills Experience in chat support is strongly preferred Patient and compassionate when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and a one-for-all team mentality with excellent collaboration skills Preferred Qualifications While not required, the following qualifications are highly desirable: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Familiarity with the veterinary or animal health industry Skills and Competencies To excel in this role, you should possess: Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Chat Support Associate, you will have opportunities to: Develop your skills and knowledge in customer support and the veterinary industry Collaborate with cross-functional teams to drive business growth and improvement Participate in training and development programs to enhance your skills and career prospects Contribute to the development of new processes and procedures to improve support workflows Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team, we offer: 100% remote work within the USA Flexible working hours and a healthy work-life balance Opportunities for professional growth and development A collaborative and supportive team environment Regular team events and social activities Compensation, Perks, and Benefits We offer a competitive compensation package, including: Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and customer-focused individual looking to join a dynamic and growing team, we encourage you to apply for the Chat Support Associate role at blithequark. As a key member of our support team, you will play a critical role in ensuring the success of our users and contributing to the growth and development of our company. Don't miss this opportunity to join a team that is revolutionizing the animal health industry and making a positive impact on the lives of veterinary professionals and the animals they care for. At blithequark, we are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. We are an equal opportunity employer and are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job