Experienced Customer Support and Data Entry Specialist – Delivering Exceptional Patient Experiences in the Healthcare Industry

Introduction to blithequark At blithequark, we are dedicated to supporting the patient journey by providing innovative solutions, cutting-edge technology, and data-driven insights to the healthcare industry. Our mission is to make a positive impact on the lives of patients, prescribers, and partners by delivering exceptional customer experiences and streamlining the healthcare process. We are now seeking a highly skilled and compassionate Customer Support and Data Entry Specialist to join our team and contribute to our mission. Job Overview As a Customer Support and Data Entry Specialist at blithequark, you will play a vital role in handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and ensuring that patient records are accurate and up-to-date. You will work closely with patients, prescribers, insurance companies, and internal partners to resolve issues, provide support, and deliver exceptional customer experiences. This is a remote, full-time position that offers a unique opportunity to work in a dynamic and fast-paced environment and make a real difference in the lives of others. Key Responsibilities Handle incoming customer service inquiries from patients, prescribers, insurance companies, and internal partners via telephone, email, or other communication channels Research and resolve problems in a timely and professional manner, escalating issues as necessary Create and edit patient records in the database system, ensuring accuracy and attention to detail Initiate outbound telephone calls to patients, prescribers, or partners to collect additional information, provide updates, or resolve issues Attach incoming facsimile images to patient records and ensure that all interactions are documented accurately Identify and escalate concerns or issues to the relevant teams or stakeholders, ensuring that corrective action is taken Generate letters, brochures, and other materials for patients, prescribers, or partners as required Adhere to quality, production, and turnaround standards, ensuring that all tasks are completed efficiently and effectively Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP) Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements Essential Qualifications High school diploma or equivalent required One or more years of experience in a highly skilled and fast-paced call center environment, preferably in the healthcare or pharmaceutical industry Knowledge of medical terminology preferred, but not required Detail-oriented, with excellent analytical, verbal, and written communication skills Ability to multi-task, prioritize tasks, and meet deadlines in a high-volume environment Excellent interpersonal and customer service skills, with a focus on customer satisfaction Ability to work independently and as part of a team, demonstrating initiative and a commitment to high standards and accountability Ability to type at least 35 words per minute and proficiency in Microsoft Office applications Preferred Qualifications Experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs Knowledge of healthcare regulations and compliance requirements Experience with database management systems and electronic health records Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Support and Data Entry Specialist, you will have access to training and development opportunities, including: Comprehensive onboarding and training program Ongoing coaching and feedback to support your growth and development Opportunities for career advancement and professional growth Access to industry-leading technology and tools Collaborative and dynamic work environment Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. As a remote employee, you will be part of a virtual team that values collaboration, communication, and mutual respect. Our company culture is built on the following principles: Respect and empathy for our patients, prescribers, and partners Commitment to excellence and quality in everything we do Collaboration and teamwork to achieve our goals Innovation and creativity in our approach to healthcare solutions Accountability and transparency in our actions and decisions Compensation and Benefits As a Customer Support and Data Entry Specialist at blithequark, you will be eligible for a competitive salary and benefits package, including: Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for professional growth and development Access to cutting-edge technology and tools Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Customer Support and Data Entry Specialist at blithequark, you will be part of a dynamic and fast-paced team that values collaboration, innovation, and excellence. Apply now to join our team and start making a difference in the lives of others. Apply for this job