Experienced Customer Support Specialist for US Remote Position - Delivering Exceptional Service and Technical Support in a Dynamic and Inclusive Environment at blithequark

Introduction to blithequark blithequark is a pioneering global data and technology company that empowers opportunities for individuals and businesses worldwide. By harnessing the power of data, analytics, and software, we redefine lending practices, prevent fraud, simplify healthcare, create innovative marketing solutions, and provide deeper insights into various markets, including automotive and beyond. Our mission extends to assisting millions of people in achieving their financial goals, saving time, and money. Operating across a broad spectrum of markets, from financial services to healthcare, automotive, agribusiness, insurance, and more, blithequark invests in cutting-edge technologies and people to unlock the full potential of data. About the Role The Customer Care organization at blithequark is dedicated to providing top-notch customer service and technical support to our growing customer base. As a Customer Support Specialist, you will play a crucial role in interpreting consumers' grievances, offering solutions, and educating them on credit bureau processes. This position is remote, with the requirement to work from home in the US, preferably within 45-60 minutes of our Allen, TX office. You will be part of a dynamic team that reports to the Supervisor, Customer Care, and contributes to creating opportunities for consumers, businesses, and society during significant life events. Key Responsibilities Respond to in-bound calls to assist with credit-related memberships, services, and product offerings, advocating for solutions that enhance consumers' creditworthiness. Help consumers understand credit bureau processes and guide them on the appropriate steps to request corrections. Receive customer requests for assistance, identify the support needed, and either provide help directly or forward requests to the relevant functional area. Manage escalated customer issues with professionalism and empathy. Qualifications and Requirements To excel in this role, you should possess: High-speed internet service with a minimum of 25 mbps download and 5 mbps upload speed. Experience in interpreting and responding to customer requests, with the ability to empathize with customers. A High School Diploma or GED. At least one year of customer service experience. Comfort and proficiency in using a computer for operations. The ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen. A flexible approach to work environments, with the ability to work remotely, in a hybrid setup, or in-office. Essential Skills and Competencies Success in this position requires: Excellent customer service skills, with the ability to remain patient and composed under pressure. Strong communication and interpersonal skills, both written and verbal. Ability to work independently in a remote setting while maintaining productivity and engagement. Basic computer skills and familiarity with software applications. Adaptability and a willingness to learn and grow with the company. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to: Comprehensive training programs designed to enhance your skills and knowledge. Opportunities for career advancement within the company. A culture that encourages learning, innovation, and creativity. Recognition and reward for outstanding performance and contributions. Work Environment and Company Culture blithequark prides itself on a culture that celebrates diversity, equity, inclusion, and work-life balance. Our people-first approach has earned us numerous awards, including being recognized as a Great Place to Work in 24 countries and one of the FORTUNE Best Companies to work for. We believe in creating an environment where everyone can succeed, bring their whole self to work, and contribute to our mission without barriers. Compensation, Perks, and Benefits This role is eligible for a performance bonus, with details provided during the interview process. Additionally, you will enjoy: Core benefits, including full medical, dental, vision, and a matching 401K plan. Flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays. A dynamic and inclusive work environment that supports your well-being and career aspirations. Conclusion If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking for a career that offers growth, learning, and a sense of community, then this Customer Support Specialist role at blithequark is the perfect opportunity for you. Join our team of dedicated professionals who are making a difference in people's lives through the power of data. Apply now and become part of a culture that values your uniqueness and contributions. Apply for this job