Experienced Customer Support Specialist for Infrastructure Consulting Projects – Part-Time Remote Opportunity with Hybrid Work Options

Introduction to arenaflex and the Industry arenaflex is a leading name in the infrastructure consulting sector, dedicated to creating innovative solutions that positively impact communities worldwide. With a strong commitment to equity, diversity, and inclusion, arenaflex fosters a work environment that values individual perspectives and promotes professional growth. As the world continues to evolve, the need for efficient and sustainable infrastructure has never been more pressing. By joining arenaflex, you become part of a team that is shaping the future of transportation and beyond. Why Join arenaflex? arenaflex offers a unique opportunity for career advancement and personal development in a dynamic and supportive setting. With a comprehensive benefits program, competitive salary, and the flexibility of remote work with hybrid options, arenaflex prioritizes the well-being and satisfaction of its employees. The chance to work on projects that make a real difference globally is a hallmark of arenaflex's mission and vision. Whether you're looking to expand your skill set, explore new challenges, or simply be part of a team that makes a positive impact, arenaflex has something to offer. Key Highlights of the Opportunity Competitive salary up to $25.00/Hour Opportunity for career advancement and growth within the organization Flexible work arrangement with remote and hybrid work options Comprehensive benefits program including medical, dental, vision, and more Culture of equity, diversity, and inclusion Chance to work on projects that create a positive impact around the world Job Responsibilities As a Customer Support Specialist at arenaflex, you will play a vital role in ensuring that customers receive the highest level of service and support. Your responsibilities will include: Providing accurate, polite, and responsive customer service support via phone, email, and web to address customer inquiries and concerns Developing familiarity with transportation services, particularly in Connecticut, to better assist customers with their travel needs Monitoring multiple communication channels to stay updated on service alerts and updates, ensuring timely dissemination of information to customers Creating customized commute plans based on individual travel needs, demonstrating a personalized approach to customer service Communicating with transportation providers to gather and update route/schedule services, ensuring that customers have access to the most current information Qualifications and Skills To succeed in this role, you will need: High School Diploma plus two years of experience or equivalent, demonstrating a foundation in customer service or a related field Previous customer service experience, with a proven track record of providing excellent support and resolving issues efficiently Experience using Microsoft Office or Gsuite products, with the ability to quickly adapt to new software and systems Strong attention to detail, ensuring accuracy in communication and service delivery Good time management and multitasking skills, allowing you to handle multiple customer inquiries and tasks simultaneously Preferred Qualifications To stand out as a candidate, you should also possess: Good communication skills, both written and verbal, to effectively interact with customers and internal stakeholders Experience in the transportation industry, providing a deeper understanding of customer needs and service delivery challenges Ability to use CMS and other computer programs effectively, demonstrating proficiency in technology and willingness to learn new systems Knowledge of CTrides and CTrail program policies and procedures, or the ability to quickly learn and apply this knowledge Career Growth and Learning Benefits At arenaflex, we believe in the potential of our employees and are committed to their growth and development. By joining our team, you will have access to opportunities for career advancement, training, and learning that will enhance your skills and knowledge. Whether you're looking to specialize in a particular area of customer service or explore other roles within the organization, arenaflex supports your professional journey. Work Environment and Company Culture arenaflex prides itself on a culture of equity, diversity, and inclusion, where every employee feels valued and respected. Our work environment is dynamic, supportive, and collaborative, with a focus on teamwork and open communication. By fostering a positive and inclusive workplace, we aim to bring out the best in our employees and promote a sense of community and belonging. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary up to $25.00/Hour, comprehensive benefits, and perks designed to support your well-being and career goals. Our benefits program is tailored to meet the diverse needs of our employees, ensuring that you and your family are well taken care of. From health insurance to professional development opportunities, we are committed to your overall satisfaction and success. Conclusion and Call to Action If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Specialist position at arenaflex. This part-time remote opportunity with hybrid work options offers the flexibility and growth potential you've been seeking. By joining arenaflex, you will become part of a team dedicated to making a positive impact through innovative infrastructure solutions. Apply now and take the first step towards an exciting and fulfilling career with a leader in the industry. arenaflex is an equal-opportunity employer, committed to fostering a fair, transparent, and secure hiring environment for all candidates. We prioritize candidate privacy and champion equal-opportunity employment, ensuring that every applicant is treated with respect and dignity throughout the hiring process. Apply for this job