Experienced Customer Support Specialist – Delivering Exceptional Service and Driving Customer Delight in a Fast-Paced Food-Tech Environment

Welcome to blithequark At blithequark, we're revolutionizing the way people cook and enjoy meals at home. As a pioneering food-tech company, we've developed an innovative combination of hardware, software, and fresh food delivery that makes it easy for anyone to prepare and savor delicious, home-cooked meals without sacrificing precious time. With a strong focus on superior technology, product experience, and food quality, we've established ourselves as a leader in the meal delivery industry, boasting a loyal and rapidly growing customer base, exceptional retention rates, and best-in-class customer satisfaction. About the Role We're seeking an experienced and passionate Customer Support Specialist to join our dedicated team. As the first point of contact for our customers, you'll play a vital role in ensuring that every interaction with blithequark is seamless, enjoyable, and memorable. Your mission will be to provide timely, empathetic, and effective support, addressing questions, concerns, and issues in a fun and professional manner. You'll be the ambassador of our brand, working to surprise and delight our customers at every turn. Key Responsibilities Monitor and respond to email inquiries, providing personalized support and resolving issues in a timely and efficient manner Engage with customers in real-time via online chat, answering questions, and addressing concerns with empathy and expertise Provide live phone support, troubleshooting issues, and offering technical assistance when needed Educate customers about our products and services, helping them to get the most out of their blithequark experience Utilize Zendesk and other CRM software to maintain accurate records of customer interactions, identifying trends and areas for improvement Collaborate with the team to develop and update customer-facing product manuals and assets, ensuring that our customers have access to the information they need to succeed Share insights and perspectives with the business and engineering teams, helping to drive product and service improvements that meet the evolving needs of our customers Maintain high customer satisfaction ratings, consistently delivering exceptional service and support that exceeds customer expectations About You To succeed in this role, you'll need to be a customer-centric, tech-savvy, and highly motivated individual with a passion for delivering exceptional service and support. You'll be an effective communicator, able to constructively provide solutions via written communication, displaying empathy and active listening skills. You'll be a team player, able to collaborate and bring ideas to the table, while also being productive and independent in a remote setting. Essential Qualifications Strong computer skills, with fast typing skills (40+ wpm) and light technical troubleshooting experience Ability to work extended business hours and weekend shifts, including flexibility to adapt to changing business needs Availability to start on or around mid-November 2025 and work through the end of December 2025 Experience with Zendesk, Slack, or similar support tools (bonus) Preferred Qualifications Previous experience in customer support, preferably in a food-tech or related industry Strong knowledge of customer service principles, practices, and techniques Ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands Excellent problem-solving skills, with the ability to think critically and creatively Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Support Specialist, you'll have the opportunity to work with a talented and dedicated team, learning from experienced professionals and developing your skills and expertise. You'll be encouraged to share your ideas and perspectives, contributing to the development of our products and services. And, with the potential for this role to become full-time after the end of the year, you'll have the opportunity to build a long-term career with a company that's passionate about making a difference in the lives of our customers. Work Environment and Company Culture At blithequark, we're proud of our unique and inclusive company culture, which values diversity, equity, and inclusion. We believe that everyone deserves to feel welcome, respected, and valued, regardless of their background, skills, or perspectives. Our team is built on a foundation of trust, empathy, and open communication, and we're committed to creating a workplace that's collaborative, supportive, and fun. As a Customer Support Specialist, you'll be an integral part of our team, working together to drive success and make a positive impact on the lives of our customers. Compensation and Benefits We offer a competitive hourly rate, determined by market data, geography, and internal equity. You'll also have access to a range of benefits, including opportunities for career growth and development, a dynamic and inclusive work environment, and the chance to be part of a team that's making a real difference in the lives of our customers. Our Values At blithequark, we're guided by a set of core values that shape our culture and inform our decisions. These values include: Put the team first : We prioritize the needs of the team, recognizing that our collective success is more important than individual achievements Get s#!t done (well) : We celebrate high-impact work that expands the bounds of what we're able to do, recognizing and rewarding exceptional performance Connect the dots : We engage with curiosity, seeking to understand how our work impacts others and collaborating to solve problems holistically Be Direct : We share our perspectives openly and directly, even when it's difficult, recognizing that honest communication is essential to building trust and driving success Embrace the obstacles : We rise to meet challenges with a sense of urgency, resolve, and optimism, recognizing that obstacles are opportunities for growth and learning Champion the customer : We prioritize the needs of our customers, recognizing that their satisfaction and success are the ultimate measures of our own success Join Our Team If you're a motivated, customer-centric, and tech-savvy individual who is passionate about delivering exceptional service and support, we want to hear from you. Apply now to join our team as a Customer Support Specialist and become part of a dynamic and inclusive company that's making a real difference in the lives of our customers. Apply for this job