Experienced Customer Support Representative – Remote Tax Software Support and Customer Service Expert for blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences and are currently seeking skilled and tech-savvy independent contractors to join our team as Customer Support Representatives. As a leader in the customer experience business process outsourcing industry, blithequark has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. Our mission is to provide top-notch service to our clients and their customers, and we are committed to creating a supportive and flexible work environment that allows our contractors to thrive. About the Role As a Customer Support Representative for blithequark, you will have the opportunity to work from the comfort of your own home, creating your own schedule and enjoying the freedom and flexibility that comes with it. You will be providing customer support to blithequark's clients, focusing on software navigation and locating previous tax returns and amendments. This is a unique opportunity to gain experience in the tax software industry and expand your skillset while providing exceptional customer service. Key Responsibilities Provide customer support via phone, chat, and/or video chat, focusing on software navigation and locating previous tax returns and amendments Utilize critical thinking and multi-tasking capabilities to resolve customer issues in a timely and professional manner Escalate issues as necessary, ensuring that customers receive the support they need Maintain a friendly and professional demeanor, providing an empathetic approach to customer interactions Work independently, managing your time and schedule to meet the needs of blithequark's clients and their customers Essential and Preferred Qualifications To be successful in this role, you will need to possess a sincere desire to assist customers, be tech-savvy, and have excellent communication skills. You should be able to navigate multiple systems, communicate with a friendly tone, and maintain a professional demeanor. Additionally, you will need to have a quiet, uninterrupted workspace, a reliable computer and internet connection, and a valid antivirus software installed and up to date. Required Skills and Competencies Sincere desire to assist customers Tech-savvy and avid computer user Ability to multi-task and navigate multiple systems Excellent communication skills, with a friendly tone and professional demeanor Ability to work independently, managing your time and schedule effectively Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our contractors with opportunities for growth and development. As a Customer Support Representative, you will have access to training and support to help you succeed in your role, as well as opportunities to work on different contracts and expand your skillset. You will also have the chance to work with a variety of clients and industries, broadening your horizons and gaining valuable experience. Work Environment and Company Culture At blithequark, we pride ourselves on creating a supportive and flexible work environment that allows our contractors to thrive. We believe in providing our contractors with the tools and resources they need to succeed, as well as a positive and inclusive company culture. As a remote worker, you will have the freedom to create your own schedule and work from the comfort of your own home, enjoying the benefits of flexibility and work-life balance. Compensation, Perks, and Benefits As a Customer Support Representative for blithequark, you will have the opportunity to earn a competitive hourly rate, with the potential to earn up to $19 per hour. You will also have access to a range of perks and benefits, including flexible scheduling, opportunities for growth and development, and a supportive and inclusive company culture. Compensation Details Earn up to $19 per hour Contractors who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times Peak rates apply January - April Conclusion If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Representative. With the freedom to work from home, create your own schedule, and enjoy a supportive and flexible work environment, this is a unique chance to gain experience in the tax software industry and expand your skillset while providing top-notch service to blithequark's clients and their customers. Apply now to take the first step in your journey with blithequark! Apply for this job