**Experienced Customer Support Representative – Phone, Video, and Chat Support for TurboTax Customers**

Are you passionate about delivering exceptional customer experiences and navigating complex technical issues? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Primary Phone/Video Support with Occasional Chat Inbound CSR. As a key member of our customer support team, you will play a vital role in providing top-notch assistance to TurboTax customers, ensuring their satisfaction and loyalty to the blithequark brand. **About blithequark** At blithequark, we are committed to empowering individuals to achieve their full potential through innovative solutions and exceptional customer experiences. Our team of experts is dedicated to delivering cutting-edge products and services that make a meaningful impact on people's lives. As a customer support representative, you will be part of a dynamic and supportive team that values collaboration, creativity, and continuous learning. **Job Summary** We are seeking an experienced customer support representative to join our team as a Primary Phone/Video Support with Occasional Chat Inbound CSR. In this role, you will be responsible for providing exceptional customer service to TurboTax customers via phone, video, and occasional chat. You will research, analyze, and determine the best course of action to resolve technical support questions and issues. Your primary focus will be on software navigation questions, as well as assisting customers with locating prior years' returns and amendments. **Key Responsibilities** * Provide exceptional customer service to TurboTax customers via phone, video, and occasional chat * Research, analyze, and determine an appropriate course of action to resolve technical support questions and issues * Interact with customers via phone, focusing on software navigation questions, and assisting customers with locating prior years' returns and amendments * Serve as an ambassador for the blithequark brand, taking a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise * Document all issues, resolution, and follow-up action * Collaborate with internal teams to resolve complex issues and improve customer satisfaction * Stay up-to-date with product knowledge and technical skills to provide accurate and effective support **Essential Qualifications** * 1-2 years of experience in customer support, technical support, or a related field * Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner * Strong problem-solving and analytical skills, with the ability to research and resolve complex technical issues * Proficiency in software navigation and technical support tools * Ability to work in a fast-paced environment with multiple priorities and deadlines * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * Experience working with TurboTax or similar tax preparation software * Certification in customer service or technical support (e.g., CCNA, CompTIA A+) * Experience working in a remote or virtual environment * Familiarity with CRM software and ticketing systems * Strong knowledge of Microsoft Office and Google Suite **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficiency in software navigation and technical support tools * Strong knowledge of Microsoft Office and Google Suite * Ability to learn and adapt to new products and technologies * Strong customer service skills, with a focus on empathy and resolution **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a customer support representative, you will have access to: * Ongoing training and development opportunities to enhance your technical skills and product knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive team environment that values collaboration and creativity **Work Environment and Company Culture** As a remote worker, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: * Flexible scheduling and remote work options * Competitive compensation and benefits package * Ongoing training and development opportunities * Access to a dynamic and supportive team environment * Opportunities for career advancement and professional growth **Compensation, Perks, and Benefits** We offer a competitive compensation and benefits package, including: * Competitive hourly rate * Ongoing training and development opportunities * Access to a dynamic and supportive team environment * Flexible scheduling and remote work options * Opportunities for career advancement and professional growth **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Apply Now** To apply for this role, please visit our website at [insert website URL]. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job