**Experienced Customer Support Representative – Live Chat & Phone Support**

At blithequark, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a dedicated and empathetic customer support representative to join our team. As a key member of our customer support team, you'll play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. **About blithequark** blithequark is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to creating a culture that values empathy, understanding, and collaboration. Our team is made up of talented individuals who are passionate about making a difference in the lives of our customers. **Job Summary** We're seeking a highly skilled and motivated customer support representative to join our team. As a live chat and phone support agent, you'll be responsible for providing exceptional customer support via phone, email, or live chat. You'll work closely with our customers to resolve their issues, provide technical support, and offer additional forms of real-time problem-solving. **Key Responsibilities** * Answer customer questions that come in via our website(s) in a timely and efficient manner * Provide concise and accurate information to customers via live chat, phone, or email * Identify and resolve customer issues related to faulty products, shipping issues, and service complaints * Develop and maintain strong relationships with customers and internal stakeholders * Flag major pain points to our liaison team to help improve our products and services * Complete training on our customer support systems, policies, and procedures * Engage in ongoing training and development to improve your skills and knowledge **Qualifications** * A love for customers and their experience with our products * Analytical skills and ability to leverage data to drive decision-making * Excellent communication and interpersonal skills * Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders * Experience with customer support ticketing systems and CRM platforms * Knowledge of customer support metrics and industry best practices * Ability to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) * Ability to work weekends if needed **Essential Skills** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Proficiency in using technology-based solutions to improve the customer experience * Ability to learn and adapt quickly to new systems and processes **Preferred Qualifications** * Experience working in a customer support role * Knowledge of customer support metrics and industry best practices * Experience with AI, Chat, and Self-serve portals * Ability to speak multiple languages **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company * Collaborative and supportive work environment * Ongoing training and development opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **Work Environment** * Our team is made up of talented individuals who are passionate about making a difference in the lives of our customers. * We're committed to creating a culture that values empathy, understanding, and collaboration. * Our work environment is fast-paced and dynamic, with a focus on innovation and continuous improvement. **Compensation and Benefits** * Competitive salary and benefits package * Ongoing training and development opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you! Apply Now! Apply for this job