Experienced Customer Support Representative for Intuit TurboTax - Flexible Remote Opportunity

Join the Working Solutions Team as a Seasoned Customer Support Representative for Intuit TurboTax Are you a highly skilled and tech-savvy customer support professional looking for a flexible remote opportunity? Do you have a passion for delivering exceptional customer experiences and a keen interest in tax software? If so, we have an exciting opportunity for you to join our team as a Customer Support Representative for Intuit TurboTax, providing top-notch support to customers from the comfort of your own home. About Working Solutions and Intuit TurboTax Working Solutions is a leading customer experience business process outsourcing company that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We are now seeking experienced customer support professionals to join our team as independent contractors to provide support to Intuit TurboTax's customers. Intuit TurboTax is a renowned tax preparation software that helps individuals and businesses navigate the complexities of tax filing. As a Customer Support Representative for Intuit TurboTax, you will play a critical role in ensuring that customers receive the help they need to successfully navigate the software and resolve any issues they may encounter. Key Responsibilities Provide exceptional customer support via phone, chat, and/or video chat to Intuit TurboTax customers, focusing on software navigation and locating previous tax returns and amendments. Utilize critical thinking and multi-tasking capabilities to resolve customer inquiries and issues in a timely and efficient manner. Escalate complex issues to senior support representatives or other relevant teams as necessary. Maintain a professional and friendly tone in all customer interactions, ensuring a positive customer experience. Navigate multiple systems and software applications to resolve customer issues and provide support. Essential and Preferred Qualifications Essential Qualifications: A sincere desire to assist customers and provide exceptional support. Tech-savvy and avid computer user with the ability to navigate multiple systems and software applications. Excellent communication skills, with a friendly tone and professional demeanor. Ability to work independently as an independent contractor. Preferred Qualifications: Previous experience in customer support, particularly in a technical support role. Familiarity with tax software and tax preparation processes. Strong problem-solving skills and ability to think critically. Skills and Competencies Required for Success Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Proficient in navigating multiple software applications and systems. Excellent problem-solving and critical thinking skills. Ability to maintain a professional and friendly tone in all customer interactions. Career Growth Opportunities and Learning Benefits As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. You will gain experience in providing technical support to customers, navigating complex software applications, and resolving issues in a timely and efficient manner. Additionally, you will have access to ongoing training and support to help you succeed in your role. Work Environment and Company Culture Highlights As an independent contractor with Working Solutions, you will have the flexibility to work from the comfort of your own home, creating your own schedule and working at times that suit you best. We offer a supportive environment and resources to help you succeed in your role, including ongoing training and technical support. Compensation, Perks, and Benefits Earn up to $19 per hour, with the potential to earn between $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times, based on your performance. As an independent contractor, you will have the flexibility to create your own schedule and work at times that suit you best. You will also have access to a range of benefits, including the ability to gain experience in different industries and expand your skillset. Technology and Equipment Requirements Personal computer (no tablet) with a Windows 10 or Windows 11 operating system. Broadband internet connection, recommended at least 10 MBPS, with a wired connection (no wi-fi or mobile internet). Valid antivirus software installed, running, and up to date. USB headset with microphone. A webcam will be loaned to you for the duration of the contract. Work Environment Requirements A quiet, uninterrupted workspace. An organized desk area. A professional appearance (if on camera). Why Join Our Team? If you are a highly skilled and tech-savvy customer support professional looking for a flexible remote opportunity, we encourage you to apply for this exciting role. As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to develop your skills and expertise, gain experience in a dynamic and fast-paced environment, and enjoy a range of benefits and perks. Don't miss out on this opportunity to join our team and take your career to the next level. To apply, simply click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment, which takes approximately 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and finalize your application. We look forward to welcoming you to our team! Apply for this job