Experienced Customer Support Representative for Innovative Online Course Platform – arenaflex

Introduction to arenaflex arenaflex is at the forefront of revolutionizing online education with its cutting-edge course platform, designed to empower learners and educators alike. As a pioneer in this space, we are committed to delivering exceptional user experiences, and to achieve this, we are expanding our support team. We are excited to announce an opportunity for a highly skilled and dedicated Customer Support Representative to join our team, marking the beginning of an exciting journey in shaping the future of online learning. About the Role As the first full-time Customer Support Representative at arenaflex, you will have the unique opportunity to be trained directly by our founder and play a pivotal role in scaling our support operations. This is an ideal time to join our team, as we are experiencing significant growth, with a steadily increasing number of support requests. By joining us at this early stage, you will not only contribute to the foundation of our support team but also have the chance to build a long and fulfilling career with arenaflex. Key Responsibilities Your primary objectives will include: Learning the intricacies of our software product to effectively answer support questions and provide top-notch assistance to our users. Collaborating on the development and maintenance of our help center documentation to ensure it remains comprehensive, accurate, and user-friendly. Testing the product to identify any issues, which will not only help in getting familiar with the platform but also contribute to its continuous improvement. Essential Skills and Qualifications To excel in this role, you will need: Fluent, native-like English skills, as you will be communicating with customers and creating documentation in English. Familiarity with software products, web hosting services, and preferably experience with online course platforms. A basic understanding of DNS (Domain Name System) and its applications, particularly in setting up DNS for websites using CNAME and CAA records, would be highly advantageous. Career Growth and Learning Opportunities At arenaflex, we believe in the growth and development of our team members. As a Customer Support Representative, you will have the opportunity to deepen your understanding of our product and the online education sector. You will be working closely with our founder and other team members, gaining insights into the company's operations and contributing to its success. This role offers a unique chance to build a career in customer support, with potential pathways into specialized roles or leadership positions as arenaflex continues to expand. Work Environment and Culture arenaflex prides itself on fostering a collaborative, remote-friendly work environment. As a fully remote position, you will enjoy the flexibility of working from home, choosing your own schedule within an 8-hour day, as long as you are available during the core morning and afternoon hours of your timezone. This flexibility, combined with the opportunity to work in a rapidly growing and innovative industry, makes this role highly attractive for those seeking a challenging yet rewarding career. Compensation and Benefits The compensation for this position is $300 per month, which is negotiable based on your experience and qualifications. You will be engaged as a full-time freelancer, with the option to receive payments via wire transfer if you have a freelancer company, or through Upwork Direct contracts. Additionally, you will enjoy 20 days of leave per year, with the requirement to be available for work during specific periods, including from December 22nd to the first week of January and from mid-July to mid-August. How to Apply To apply for this exciting opportunity, please send an email to [email protected] with your CV attached. However, we require more than just your CV. In the body of your email, please highlight any relevant experience you have with course platforms, hosting services, software services, or similar, as this is of greater interest to us than previous customer support experience. To ensure your email is not overlooked, please include the passphrase "cat" in your message. Application Requirements In your email, we ask that you: Describe, in your own words, what you understand about arenaflex and its product, including the software's functionality, target audience, and competitors in the online course platform space. Please refrain from copying and pasting text from our website. Explain your understanding of DNS, including what it is and any experience you may have with it. Mention your country and timezone, as this information is crucial for our remote work setup. Introduce yourself, sharing a bit about your background and why you are interested in this role at arenaflex. Include any questions you might have about the position or arenaflex. Conclusion Joining arenaflex as a Customer Support Representative is not just about taking on a new role; it's about becoming part of a team that is passionate about revolutionizing online education. If you are motivated by the prospect of working with a cutting-edge platform, contributing to its growth, and developing your career in a dynamic and supportive environment, we encourage you to apply. Your journey with arenaflex could be the start of an exciting and rewarding career path. We look forward to hearing from you and exploring how you can contribute to our mission. Apply for this job