Experienced Customer Support Representative – Financial Institution Software Solutions and Client Success

Welcome to arenaflex At arenaflex, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With a strong presence across the U.S., serving over 300 clients, we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks. Our goal is to make a meaningful impact in the financial services sector by providing cutting-edge technology and exceptional customer support. Job Overview We are seeking an experienced and highly skilled Customer Support Representative to join our team. As a Customer Support Representative at arenaflex, you will play a vital role in ensuring the success of our financial institution clients by providing top-notch support and resolving issues in a timely and professional manner. You will be the primary point of contact for our clients, addressing their concerns, and working closely with our internal teams to resolve complex issues. If you are passionate about delivering exceptional customer experiences and have a strong background in customer support, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle calls from financial institutions in a friendly, resolution-oriented manner, ensuring that all client interactions are positive and productive. Manage help desk tickets by responding quickly, prioritizing issues, developing and employing workarounds to immediately solve user problems, and communicating resolution to affected users. Identify trends among tickets to determine the root cause of issues and work with internal teams to implement long-term solutions. Collaborate with the Product, QA, and Development teams to ensure that larger, underlying issues are addressed in a timely manner, corresponding to their priority level. Work closely with the Product team to inform future enhancements, conveying customer feedback and suggestions for improvement, as well as prioritizing these enhancements based on client needs. Ensure compliance with arenaflex policies, standards, and procedures, maintaining the highest level of quality and integrity in all aspects of your work. Perform other functions as necessary to support the success of our clients and the growth of our organization. Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: A Bachelor’s degree is preferred, or commensurate industry experience in customer support or a related field. Proven experience working with customers in a support capacity, with a strong track record of resolving issues and delivering exceptional customer experiences. Ability to work in a fast-paced environment where constant prioritization is essential, with a strong focus on meeting deadlines and achieving results. Strong written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner. In addition to these essential qualifications, the following skills and competencies are highly desirable: Experience working with financial institution software solutions or similar technologies. Knowledge of customer support software and ticketing systems. Strong analytical and problem-solving skills, with the ability to identify trends and patterns in customer issues. Excellent interpersonal and communication skills, with the ability to work effectively with clients, internal teams, and vendors. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure your success in the role. Ongoing training and development opportunities to enhance your skills and knowledge. Opportunities for career advancement and professional growth within the organization. Recognition and reward programs to acknowledge and reward your achievements and contributions. Work Environment and Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the financial services sector. As a Customer Support Representative, you will be part of a collaborative and inclusive team that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: Flexible working hours and remote work options to support your work-life balance. Competitive salary and benefits package to recognize your contributions and hard work. Opportunities for professional growth and development to support your career aspirations. A fun and dynamic work environment that is supportive, inclusive, and collaborative. What We Offer In addition to a competitive salary and benefits package, we offer a range of perks and benefits to support your well-being and success, including: Comprehensive health and wellness programs to support your physical and mental health. Retirement savings plans and financial wellness programs to support your long-term financial goals. Employee recognition and reward programs to acknowledge and reward your achievements and contributions. Opportunities for community involvement and volunteerism to support your personal values and interests. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at arenaflex, you will be part of a dynamic and supportive team that is dedicated to making a meaningful impact in the financial services sector. With a range of benefits, perks, and opportunities for growth and development, this is an opportunity not to be missed. Apply now to join our team and start your journey with arenaflex. Apply for this job