**Experienced Customer Support Representative – Digital SaaS Product Suite**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Support Representative, you'll be at the forefront of this mission, providing exceptional service to our members who utilize our cutting-edge digital SaaS product suite. If you're passionate about delivering top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative digital solutions, empowering businesses to streamline their operations and enhance customer experiences. Our team is dedicated to fostering a culture of excellence, innovation, and collaboration. We're committed to making a positive impact on our customers, employees, and the community we serve. **Job Summary** We're seeking an experienced Customer Support Representative to join our growing team. As a CSR, you'll be responsible for delivering concierge-style support to our customers, providing thoughtful and well-written messages that reflect the arenaflex brand. You'll be the first point of contact for our members, responding to inquiries, resolving issues, and providing feedback on recurring trends or questions. If you're a customer-centric individual with a passion for technology and a drive to deliver exceptional service, we encourage you to apply. **Key Responsibilities** * Deliver concierge-style support to our customers, providing thoughtful and well-written messages that reflect the arenaflex brand * Respond to inquiries and resolve issues through various channels, including email, chat, and external phone calls * Provide feedback on recurring trends or questions customers may have, as well as suggestions for improving the overall customer experience * Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction * Stay up-to-date with product knowledge and features to provide accurate and timely support * Analyze and report on customer feedback and trends to inform product development and improvement initiatives **Skills and Competencies** * Previous customer service experience in a startup or technology environment is preferred * Experience with digital platforms and SaaS (Software as a Service) highly preferred * Proficiency in Salesforce or other similar CS platforms/tools * Adaptable and confident in picking up new software * Excellent written and verbal communication skills * A bias to action and a clear understanding of urgency * Strong attention to detail * Proactive and positive when approaching problems and finding solutions * Ability to work from 9AM – 6PM, Tuesdays – Saturday (CT) Central Time **Minimum Qualifications** * Bachelor's degree or equivalent * One (1) year's work experience * Experience working with inbound and outbound calls, customer retention, and inside sales preferred * Proficient in Microsoft Office * Excellent interpersonal and communication skills * Comfortable working in a high-volume role * Demonstrated ability to prioritize tasks and manage time efficiently * Basic computer skills in various software and web-based applications **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with arenaflex's digital SaaS product suite * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Work Environment and Culture** * arenaflex is a remote-friendly company, and this role can be domiciled anywhere in the United States * We offer a flexible and dynamic work environment that encourages collaboration, innovation, and growth * Our team is passionate about delivering exceptional customer service and is committed to making a positive impact on our customers and the community we serve **Compensation and Benefits** * Annual salary range: $41,082 - $61,622 * Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement * Additional pay, premiums, or bonus potential may be available based on performance and business needs **How to Apply** If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver exceptional service, we encourage you to apply. Please upload a current copy of your resume (Microsoft Word or PDF format only) and answer our job screening questionnaire by 5 PM CT on September 30, 2024. **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Accommodations** Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected] Apply for this job