Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Introduction to blithequark Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service excellence. At blithequark, we're passionate about delivering top-notch support to our automotive dealer clients and their customers. As a leader in innovative solutions, we're seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our vibrant team. This role is an exceptional opportunity to leverage your communication skills, passion for technology, and commitment to customer satisfaction to drive business success. About the Role In this exciting position, you will engage in online conversations with customers, representing our clients favorably and turning conversations into valuable leads that generate revenue. Your expertise in handling a wide variety of customer inquiries via online chat, providing accurate product and service information, and capturing customer contact details for lead generation will be pivotal in driving our clients' success. If you're a positive, energetic individual with a knack for great customer service and a comfort with technology, we invite you to apply for this challenging and rewarding role. Key Responsibilities Handle a diverse range of customer inquiries via online chat, ensuring timely and professional responses that meet or exceed customer expectations. Provide accurate and detailed information about products and services to customers, enhancing their understanding and facilitating informed decisions. Narrow down on appointment information to schedule appointments effectively, ensuring a seamless customer experience. Capture customer contact information for lead generation and client review, contributing to the growth and success of our clients. Summarize interactions based on customer needs for client review, offering insights that can improve future customer engagements. Develop and maintain a comprehensive knowledge base of evolving products and services, staying up-to-date with industry developments and technological advancements. Qualifications and Skills To excel in this role, you should possess previous experience in retail customer service or the automotive industry, although this is not a strict requirement. Basic internet and window-based computer skills are essential, along with a strong ability to multitask. Experience in gaming can be particularly beneficial due to the fast-paced and interactive nature of online chat support. Above all, a positive and professional demeanor, coupled with excellent written and verbal communication skills, is crucial for success in this position. Essential Qualifications Previous experience in customer-facing roles, preferably in retail or the automotive sector. Basic computer skills, including proficiency in internet and window-based applications. Ability to multitask effectively, with gaming experience considered an asset. Positive, professional attitude with a strong commitment to customer service excellence. Excellent communication skills, both written and verbal, to engage with customers and internal stakeholders effectively. Adaptability and a willingness to thrive in a quick-paced work environment. Preferred Qualifications Experience in the automotive industry or related fields. Familiarity with customer relationship management (CRM) software or similar technologies. Completion of training programs in customer service, communication, or a related field. Proven track record of meeting or exceeding performance targets in a customer support role. Career Growth and Learning Benefits At blithequark, we're committed to the growth and development of our team members. By joining our team, you'll have access to comprehensive training programs designed to enhance your skills and knowledge. Our supportive work environment encourages continuous learning, innovation, and progression, offering you the opportunity to advance your career in customer support and beyond. Work Environment and Company Culture Our workplace is designed to inspire collaboration, creativity, and productivity. With a relaxed yet professional atmosphere, you'll enjoy working in an environment that values work-life balance. At blithequark, we prioritize the well-being of our employees, offering a range of amenities and benefits that support your health, happiness, and career aspirations. Compensation, Perks, and Benefits We offer a competitive compensation package, including medical, dental, vision, and life insurance, as well as company contributions to your Health Savings Account (HSA). Our 401(k) plan features a 6% match, and you'll enjoy a generous paid time off policy to ensure a healthy work-life balance. Additional perks include complimentary breakfast and lunch at our onsite dining facility, access to a fitness center, and an onsite medical center. We also sponsor various sports and social leagues, as well as volunteering initiatives through our Associate Foundation, promoting a culture of community and social responsibility. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and supportive environment, we encourage you to apply for the Customer Support Representative - Chat position at blithequark. This is an exceptional opportunity to leverage your skills, experience, and passion for customer service to drive success and growth in the automotive industry. Join our team and embark on a fulfilling career journey that offers professional growth, personal satisfaction, and a chance to make a meaningful impact. Don't miss this opportunity to become part of a vibrant team that values innovation, customer satisfaction, and employee well-being. Apply now to take the first step towards an exciting and rewarding career with blithequark. Apply for this job