Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Driving Business Growth at blithequark

Introduction to blithequark Imagine being part of a dynamic and compassionate team that makes a real difference in people's lives. At blithequark, we are dedicated to providing outstanding customer service and support to patients and their families, helping them navigate the complexities of medical billing and finding solutions to their financial concerns. As a leading customer service contact center in the healthcare industry, we operate with integrity, passion, and respect, and we're looking for talented and caring individuals to join our mission to change healthcare for the better. About Our Team At blithequark, we pride ourselves on being a family-owned business where every team member is valued and appreciated. We've been recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023, and we're committed to maintaining a positive and supportive work environment that fosters growth, learning, and success. With over 20 years of consistent and healthy growth, we've established ourselves as a trusted partner to world-class clients, and we're excited to welcome new team members who share our values and passion for delivering exceptional customer service. Job Summary We're seeking experienced and compassionate Remote Healthcare Billing and Customer Service Representatives to join our team. As a remote representative, you will work from the comfort of your own home, with a mandatory one-day in-office orientation at our Denver/Aurora office for local residents. You will be responsible for providing outstanding customer service to patients and their families, explaining medical bills, answering questions, and resolving account balances. If you're looking for a career with a solid company that offers stable hours, great benefits, and opportunities for growth, we'd love to hear from you. Key Responsibilities Utilize empathy, active listening, and excellent verbal and written communication skills to help patients and their families understand complex medical bills and resolve financial concerns. Provide exceptional customer service, collaborating with patients over the phone to establish affordable payment plans and process payments. Accurately document all calls and follow-ups in our software systems, demonstrating strong computer proficiency, organization, and attention to detail. Support your fellow team members with consistent attendance, a strong work ethic, and a caring team focus, contributing to a positive and productive work environment. Continuously improve your skills and knowledge through supportive coaching, feedback, and ongoing training, ensuring that you're equipped to deliver exceptional customer service and drive business growth. Essential Qualifications To be successful in this role, you'll need: Previous experience in customer service, healthcare billing, or a related field, with a strong understanding of medical billing concepts and terminology. Excellent communication, interpersonal, and problem-solving skills, with the ability to empathize with patients and their families. Strong computer proficiency, including experience with software systems and technology. Ability to work independently in a remote setting, with a reliable internet connection and a dedicated workspace. High school diploma or equivalent required; associate's or bachelor's degree preferred. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a remote or virtual environment, with a proven track record of success in a home-based setting. Certifications or training in customer service, healthcare billing, or a related field, such as CPC, CPB, or CHAA. Experience with electronic health records (EHRs) and practice management systems (PMS). Bilingual or multilingual skills, with the ability to communicate effectively with patients and their families who speak languages other than English. Skills and Competencies To excel in this role, you'll need to demonstrate the following skills and competencies: Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. Empathy and compassion: Ability to empathize with patients and their families, providing a supportive and caring approach to customer service. Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Technical skills: Proficiency in software systems, technology, and electronic health records (EHRs), with the ability to learn new systems and adapt to changing technology. Time management and organization: Ability to prioritize tasks, manage multiple projects, and maintain a high level of organization in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including: Comprehensive training program, with ongoing coaching and feedback to ensure your success. Opportunities for advancement, with a focus on promoting from within and developing our team members' skills and knowledge. Professional development programs, including certifications, training, and education assistance. Access to industry events, conferences, and workshops, with opportunities to network and learn from other professionals in the field. Work Environment and Company Culture At blithequark, we're proud of our positive and supportive work environment, which is built on our core values of integrity, passion, and respect. We offer a range of benefits and perks, including: Flexible work arrangements, including remote work options and modified in-office work schedules. Competitive pay and incentive programs, with opportunities to earn bonuses and rewards for outstanding performance. Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. Recognition and reward programs, including employee of the month and quarter awards, and annual bonuses. Opportunities for socialization and team-building, including virtual events, happy hours, and volunteer opportunities. Compensation, Perks, and Benefits We offer a competitive compensation package, with a base annual salary ranging from $37,440 to $43,680, depending on experience. In addition to your base salary, you'll be eligible for monthly performance bonuses, ranging from $100 to $400, as well as company and individual team contests, with prizes and rewards ranging from $200 to $300 per month. Our comprehensive benefits package includes: Health, dental, and vision insurance 401(k) matching Paid time off Tuition reimbursement Employee assistance program Flexible spending account Life insurance Employee discount Work-from-home options Conclusion If you're a compassionate and driven individual who is passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping our team members grow and develop their careers, and we offer a range of benefits and perks to support your success. Don't miss out on this chance to join our dynamic and supportive team – apply today and take the first step towards a rewarding and challenging career as a Remote Healthcare Billing and Customer Service Representative. Apply for this job