Experienced Customer Support Representative – arenaflex Call Center Delegate for US Operations – $26/Hour

Introduction to arenaflex arenaflex is a leading private industry player committed to delivering exceptional customer experiences through its innovative services and products. As a dynamic and growth-oriented organization, arenaflex is dedicated to fostering a culture of excellence, diversity, and inclusion. With a strong presence in the US, arenaflex is now seeking talented and motivated individuals to join its team as Customer Support Representatives. If you are passionate about providing top-notch customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Job Overview In this full-time position, you will work as a Call Center Delegate, providing exceptional customer support to internal and external clients. As a key member of our customer support team, you will be responsible for handling high-volume customer inquiries, resolving issues, and ensuring that all customer interactions meet the highest standards of quality and professionalism. With a competitive hourly rate of $26, this role offers an excellent opportunity for career growth and development in a fast-paced and dynamic environment. Key Responsibilities Process new patient enrollments and perform data entry tasks according to established procedures and guidelines Handle patient medication requests, refill orders, and resolve issues in accordance with HIPAA rules and regulations Research and resolve missing prescription information, decipher clinical abbreviations (SIG codes), and settle data entry-related exceptions Communicate effectively with patients, prescribers, and other stakeholders via inbound and outbound calls, visits, and messages Investigate, gather information, make revisions, and resubmit claims for processing according to individual plan requirements Provide support to Pharmacy subject matter experts, recognize and escalate issues to senior-level staff as needed, and maintain a working professional license or certification Essential Qualifications Bachelor's degree in a related field Basic level computer skills, including startup and shutdown, mouse navigation, and basic software applications Basic web browser skills, including opening a browser, creating URLs, using search engines, bookmarking sites, and completing online forms Moderate level keyboarding skills (at least 25 WPM, typing by memory, and organizing files) Excellent written and verbal communication skills Preferred Qualifications Experience providing customer support to internal and external clients, including meeting quality standards and evaluating customer satisfaction Advanced level keyboarding skills (at least 35 WPM, typing by memory, and organizing files) Knowledge of Spanish and English languages Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including professional certifications, workshops, and conferences. Our goal is to help you build a successful and rewarding career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture arenaflex is proud of its diverse and inclusive work environment, where employees are valued and respected for their unique perspectives and contributions. Our company culture is built on a foundation of excellence, integrity, and teamwork, and we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Compensation, Perks, and Benefits As a Customer Support Representative at arenaflex, you will be eligible for a competitive hourly rate of $26, as well as a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We also offer a range of employee recognition and reward programs, designed to recognize and reward your hard work and contributions to the company. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at arenaflex. As a Customer Support Representative, you will have the opportunity to make a real difference in the lives of our customers, while also building a successful and rewarding career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex family! Apply for this job