**Experienced Customer Support Executive – US Offering Support**

At arenaflex, we're a dynamic and innovative technology company that produces award-winning solutions for the biggest retailers on the planet, connecting them with the youth market. Our mission is to satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. We're proud to be featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. **Equity, Diversity & Inclusion at arenaflex** At arenaflex, we're committed to growing an inclusive, diverse, and respectful group of people we're proud of. Accountability plays a big role in our company values, and we're totally honest, open, and transparent about our ED&I efforts. We believe in creating a workplace culture that values uniqueness and encourages everyone to apply, even if they don't think they fit the criteria. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. **About the Role** We're looking for an experienced Customer Support Executive to join our team in supporting our US offering! As a Customer Support Executive, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing everything arenaflex has to offer on the B2B side of our business. You'll be working closely with internal teams such as Design, Customer Success, and Advertising teams to deliver exceptional customer support. **Responsibilities** * Ownership of internal support tasks including media scheduling and offer management * Scheduling booked media campaigns inclusive of collecting assets, confirmation of booked dates, sending approvals to brands * Dealing with offer management requests such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low and updating image offers * Ensuring that tasks are completed and adhering to agreed SLA's * Maintaining relationships with clients and communicating around booked media campaigns * Cross collaborating with internal teams to deliver exceptional customer support **A Little Bit About You...** We're looking for someone with: * Experience working with B2B or B2C clients * Great time management and high organization skills * Experience working cross collaboratively with internal teams * Experience working in a fast-paced environment * Desirable experience with Asana and Salesforce **Benefits** Life at arenaflex is amazing! Here are just a few things that make us an incredible place to work: * **Competitive salary**: We offer a competitive salary that reflects your worth and experience. * **Unlimited holiday**: We strongly believe in a healthy work-life balance, so we don't cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing. * **Remote first working environment**: We're a remote-first company, which means you're not obligated to come into the office. You can choose the environment you think you excel best in. * **Flexi-time**: We offer flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1.30pm. * **Focus on welfare**: We prioritize your wellbeing with gym memberships, wellness challenges, mental health first aider, and health cash plan. * **Incredible partnership discounts**: You'll get incredible partnership discounts for the biggest brands in the world, including Google, Apple, Ted Baker, GymShark, Domino's, and Uber. * **Commitment to personal development and career growth**: We're committed to helping you grow and develop in your career, with learning budgets, coaching workshops, and progression plans. * **£200 work from home set up allowance**: We'll give you £200 to set up your home office and make it a comfortable and productive space. **Want to know more?** Check out our career site for everything you need to know about starting a career with arenaflex. We're committed to creating a workplace culture that values uniqueness and encourages everyone to apply, even if they don't think they fit the criteria. **How to Apply** If you're passionate about delivering exceptional customer support and want to join our team, please submit your application. We can only respond to shortlisted applicants, and by submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over arenaflex's use of your personal information. Apply Job! Apply for this job