**Experienced Customer Support Engineer – Amplifying Progressive Movements through Technical Expertise and Passion**

At arenaflex, we're a mission-driven team dedicated to empowering people-powered movements through innovative technology. Our texting tool, Strive, has become a go-to platform for progressive campaigns and organizations worldwide. As we continue to push the boundaries of SMS advocacy, we're seeking a highly skilled and passionate Customer Support Engineer to join our growing Partnerships team. **About arenaflex** arenaflex is a bootstrapped, independent company that's free from the pressures of investors and shareholders. This allows us to prioritize impact over profits, building a team that reflects the diversity of the organizations we serve and the future we're collectively fighting for. Our unique blend of automations, broadcast functionality, restAPI access, and inbox features was built in collaboration with some of the most exciting progressive organizations in the country. From Emily's List to Innocence Project, Sunrise Movement, Working Families Party, and Voto Latino – our partners are at the cutting edge of mobile advocacy. **The Role** As a Customer Support Engineer at arenaflex, you'll be the primary point of contact for technical support across our platform. You'll use your problem-solving skills and passion for progressive politics to deliver value to the movements that use our tool. You'll troubleshoot technical issues with users, escalate bugs to full-stack engineers, and provide timely correspondence. To communicate with internal and external stakeholders, you'll leverage your knowledge of arenaflex and political technology at large. **Responsibilities** * Manage incoming technical support tickets by scoping out potential bugs, and escalating them to internal stakeholders appropriately * Translate technical concepts to user audiences of varying technical knowledge * Troubleshoot user issues that arise and provide technical support * Craft accurate and succinct updates with internal teams and external partners * QA new features and improvements, and confirm updates for bug fixes * Fulfill custom data requests for customers * Provision campaign and call numbers for new users with the long-term objective of automating request fulfillment **Experience and Qualifications** * Bachelor's degree in computer science or equivalent practical experience * 3 years experience in a customer support role * Experience with relational databases, such as Postgres SQL * Ability to write SQL queries and fulfill customer requests * Knowledge of Javascript and/or Node.js a plus * A team player, who's flexible from task to task * Background working with a small team preferred * Strong communication and self-management skills, you work constructively and respectfully with people from technical and non-technical backgrounds, including an understanding of how to share technical progress and manage expectations with both customers and internal teams * Passion for progressive politics **Skills and Competencies** * Excellent problem-solving skills and ability to troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders * Ability to write clear and concise technical documentation * Experience with project management tools and methodologies * Strong analytical and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and ability to maintain high levels of accuracy **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing opportunities for growth and development. As a Customer Support Engineer, you'll have the chance to work closely with our Product team to track and measure the progress of partner deliverables. You'll also have the opportunity to contribute to the development of new features and improvements, and to provide feedback on product requirements. We offer a range of training and development programs, including workshops, webinars, and online courses, to help you build your skills and advance your career. **Work Environment and Company Culture** arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from anywhere. We're a small team, and we value collaboration and open communication. We're committed to creating a diverse and inclusive work environment, and we welcome applications from people of all backgrounds and perspectives. We're a mission-driven company, and we're passionate about using technology to make a positive impact on the world. **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * 120k per year salary * Medical, Dental, Vision Benefits, and Life Insurance with 100% of premiums covered by arenaflex * Generous 401(k) matching * Unlimited PTO, with a minimum of 15 days per year in addition to company-wide holidays * Yearly team retreats * 14 Week Paid Parental Leave following the addition of a new child to your family through birth and adoption * Office space/coworking space stipend **How to Apply** If you're passionate about using technology to make a positive impact on the world, and you're looking for a challenging and rewarding role, we'd love to hear from you! Please submit your resume/CV and a statement of interest. We're an equal employment opportunity employer, and we welcome applications from people of all backgrounds and perspectives. **Equal Employment Opportunity Statement** arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Apply for this job