Experienced Customer Support Co-ordinator for Remote Work – Delivering Exceptional Patient Care and Driving Business Success

Welcome to blithequark: Where Passion Meets Purpose At blithequark, we are deeply connected by our mission to save and sustain lives. As a global leader in healthcare, our products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare, and we continue to push the boundaries of what is possible. Our work makes a positive impact on people around the world, and we are committed to creating a place where our employees are happy, successful, and inspired to do their best work. Our Mission and Values At blithequark, we are driven by a shared sense of purpose: to accelerate our mission of saving and sustaining lives. We believe that our work has the power to transform lives, and we are committed to making a positive impact on the world. Our values of innovation, collaboration, and patient-centricity guide everything we do, from the development of new products and therapies to the delivery of exceptional customer service. Join Our Team as a Customer Support Co-ordinator We are seeking a highly motivated and experienced Customer Support Co-ordinator to join our team. As a key member of our customer service team, you will play a critical role in delivering exceptional support to our patients and customers, ensuring a positive experience in fulfilling and delivering orders. This is a remote work opportunity, with the option to work from our Whittle site in Leicester if you live close by. Key Responsibilities: Provide professional and responsive support to our patients and customers via phone and email, resolving issues and addressing queries in a timely and effective manner Collaborate cross-functionally within blithequark to more deeply engage customers regarding our products and enhance the overall customer experience Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times Identify challenges and resolve solutions, providing our patients and partners with the most immediate and high-quality first interaction Develop and maintain strong relationships with our customers, nurturing and growing relationships within our organisation What We Are Looking For To be successful in this role, you will need to possess excellent written English, a strong can-do attitude, and proven problem-solving skills. You will also need to have a clear, professional, and informative communication style, as well as a passion for helping others. Relationship management is critical in this role, and you will need to be able to nurture and grow relationships within our organisation. Essential Qualifications: Excellent written English Strong can-do attitude Proven problem-solving skills Clear, professional, and informative communication style Passion for helping others Preferred Qualifications: Previous experience in a customer-facing role Knowledge of the healthcare industry Experience with CRM systems and other customer service software What We Offer In return for your hard work and dedication, we offer a competitive salary of £24,000 per annum, as well as access to an enhanced Pension Scheme with the option to have Group Income Protection. You will also receive Life Assurance x4, as well as a variety of development opportunities, including in-house training, coaching, secondment opportunities, and internal progression. We are committed to supporting the wellbeing of our employees, and you will have access to an Employee Assistance Programme, annual flu vaccinations, and pension tax planning. You will also receive 25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to a range of training and development opportunities, including in-house training, coaching, and secondment opportunities. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of new products and therapies that have the potential to transform lives. Work Environment and Company Culture Our workplace environment is supportive, inclusive, and diverse, and we are committed to creating a place where our employees are happy, successful, and inspired to do their best work. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support the wellbeing of our employees. From flexible working arrangements to employee recognition programs, we are committed to creating a positive and productive work environment that allows our employees to thrive. Compensation, Perks, and Benefits In addition to your salary and benefits package, you will also receive a range of perks and benefits, including access to employee recognition programs, flexible working arrangements, and a range of employee discounts and offers. We are committed to creating a positive and productive work environment that allows our employees to thrive, and we believe that our compensation, perks, and benefits package reflects our commitment to our employees. Conclusion If you are a motivated and experienced customer service professional who is passionate about delivering exceptional support to patients and customers, we would love to hear from you. This is a unique opportunity to join a global leader in healthcare and to contribute to the development of new products and therapies that have the potential to transform lives. Apply now to join our team and to start your journey with blithequark. How to Apply To apply for this role, please click on the link below. We look forward to receiving your application and to discussing this opportunity further with you. Reasonable Accommodations blithequark is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us to request accommodation. Recruitment Fraud Notice blithequark has discovered incidents of employment scams, where fraudulent parties pose as blithequark employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Apply for this job