**Experienced Customer Support Associate – Veterinary Community Engagement**

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us revolutionize how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a dynamic team on a mission to modernize the animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team. **About the Position** The Customer Support Associate plays a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. As a key member of our support team, you will work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is essential in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **The Ideal Candidate** We're seeking a proactive self-starter who thrives in a fast-paced, team environment. The ideal candidate is excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills * Experience with customer relationship management (CRM) software * Familiarity with veterinary industry or animal health experience **Benefits (Full Time Roles)** * 100% remote within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Work Environment and Company Culture** arenaflex is a remote-first company, and we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible scheduling to ensure our team members can maintain a healthy balance between their personal and professional lives. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We're passionate about creating a workplace where everyone feels valued, empowered, and inspired to make a meaningful impact. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our team members. We offer a range of training and development programs, including workshops, conferences, and online courses, to help you build new skills and advance your career. Our team members have access to mentorship opportunities, regular feedback, and performance evaluations to ensure they're on track to meet their goals. We're passionate about creating a culture of continuous learning and growth, and we're committed to helping our team members achieve their full potential. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and employee referral program. We also offer a range of perks and benefits, including at-home office set up, bi-annual company retreats, open vacation policy, equity, and monthly team events. Our compensation package is designed to recognize and reward our team members' hard work and dedication, and we're committed to providing a fair and equitable compensation structure. **How to Apply** If you're a motivated and passionate individual who is excited about the opportunity to join arenaflex's growing team, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! **Important Note** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job