**Experienced Customer Support Associate – Remote or Chicago Location**

Are you a customer-centric individual with a passion for problem-solving and a knack for building strong relationships? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a rapidly growing tech company revolutionizing the manufacturing industry with our innovative platform. As a Customer Support Associate at blithequark, you will play a critical role in delivering exceptional customer experiences, working closely with our internal engineering and customer success teams to ensure our customers receive the support they need to succeed. If you're a motivated and organized individual with a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a Series A funded startup headquartered in Chicago's River West neighborhood. Our mission is to empower manufacturers to reduce costs, increase visibility, and drive efficiency through our simple yet powerful platform. With a talented team of experts and a growing customer base, we're poised for rapid growth and expansion. As a member of our team, you'll have the opportunity to contribute to our success and shape the future of our company. **Key Responsibilities** As a Customer Support Associate at blithequark, your primary responsibilities will include: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive the support they need * Working with the engineering team to escalate and investigate bugs and product questions * Utilizing Notion and other tools to manage internal processes and information **Preferred Experience** While we welcome candidates from all backgrounds, we're looking for individuals with the following experience and skills: * Strong problem-solving skills, with the ability to distill solutions from multiple sources of information * Experience working in a customer service role, preferably in a fast-paced environment * Ability to learn new systems and tools quickly * Excellent communication and interpersonal skills * Strong organizational and time management skills **Why Join blithequark?** At blithequark, we offer a unique and dynamic work environment that's perfect for motivated and ambitious individuals. Here are just a few reasons why you might love working with us: * Every team member is critical to our success, which means you'll have responsibilities that directly impact our business – immediately * We're a cross-functional team that thrives in collaborating and supporting colleagues * Our vision is massive, and we have the team, technology, and customer base to support that growth * We're a fast-paced and talented team, with each member at the top of their field * We believe in building a balanced life, and we support our team members in achieving their goals and aspirations * We see our customers as long-term partners, not just cash cows, and we're committed to making the industry succeed **Why This Might Not Be a Fit for You** While we're excited to welcome new team members, we're not the right fit for everyone. Here are a few reasons why: * You don't enjoy interacting with people, as this is a customer-facing role that requires you to take customer calls and triage work with your internal team * You're unorganized, not a strong note taker, or poor communicator * You're easily stressed or not used to fast-paced work * You prefer to be a siloed worker * You're not a hands-on individual or motivated to get stuff done quickly – no task is too small or too large for this role **Benefits** At blithequark, we believe in taking care of our team members and offering a range of benefits to support their well-being and success. Here are just a few of the perks you can expect: * Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want our team members to feel supported, restored, and ready to take on the day * Flexible work schedule – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago * 401(k) plan * Health insurance (medical, vision, and dental) * Opportunities for professional growth and development – we're committed to helping our team members achieve their goals and aspirations **Compensation** We offer a competitive salary range of $40k - $50k, depending on experience. **How to Apply** If this role seems like a fit, we'd love to learn more about your experience and goals. Please apply through our website, and we'll be in touch to discuss your application. Apply Job! Apply for this job