**Experienced Customer Support Associate – Mobile Lottery App Support**

At arenaflex, we're revolutionizing the $300B global lottery market by providing a modern, convenient, and responsible way to play the lottery through our mobile platform. As a leader in the mobile lottery app space, we're committed to delivering exceptional customer experiences and outstanding support to our users. We're now seeking an experienced Customer Support Associate to join our team and help us achieve our mission. **About arenaflex** arenaflex is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. Our platform is designed to be user-friendly, fun, and responsible, making it accessible to everyone, including grandma. We're passionate about creating a more convenient and enjoyable way to play the lottery, and we're looking for talented individuals to join our team and help us achieve our vision. **Job Summary** As a Customer Support Associate at arenaflex, you will serve as an expert resource for our end users, handling incoming inquiries and requests across multiple channels. Your primary goal will be to provide outstanding support and deliver exceptional customer experiences, ensuring that our users' needs are met and issues are resolved efficiently. If you have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Support Associate at arenaflex, your key responsibilities will include: * Responding to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure positive customer experiences * Managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions to maintain a high level of customer satisfaction * Collaborating with internal functions and external third parties to resolve complex issues and ensure seamless customer support * Continuously building and maintaining expert-level product knowledge to provide accurate and up-to-date information to our users * Communicating with customers via social media, app store reviews, and other channels to ensure a positive and engaging experience * Managing payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other related issues **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Prior B2C high-volume support experience, preferably in a customer-facing role * Proficiency with customer support platforms such as Helpshift or Zendesk * Excellent communication skills, both verbal and written, to effectively interact with customers and internal teams * Bilingual proficiency in English and Spanish to cater to our diverse user base * Experience communicating with customers via social media, app store reviews, and other channels to ensure a positive and engaging experience * Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other related issues * Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts, to meet the needs of our users **Essential Skills and Competencies** To excel in this role, you will need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills to effectively interact with customers and internal teams * Strong problem-solving and analytical skills to resolve complex issues and provide accurate solutions * Ability to work in a fast-paced environment and prioritize tasks to meet deadlines * Strong attention to detail and organizational skills to maintain accurate records and ensure seamless customer support * Ability to work collaboratively with internal functions and external third parties to resolve complex issues * Strong product knowledge and ability to continuously build and maintain expert-level product knowledge **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience working in a mobile lottery app or gaming industry * Familiarity with lottery games and regulations * Experience with customer support software and tools, such as Helpshift or Zendesk * Bilingual proficiency in additional languages to cater to our diverse user base * Experience working in a remote or virtual environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you will have the chance to: * Develop your skills and knowledge in customer support, product knowledge, and industry trends * Collaborate with internal teams to resolve complex issues and improve customer experiences * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our team **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Support Associate, you will have the opportunity to work from the comfort of your own home or a designated remote workspace. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional customer experiences and creating a positive and engaging work environment. **Compensation and Benefits** The starting rate for this role is $28 per hour. As a part-time non-exempt position, you will be eligible for overtime under FLSA requirements. We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Flexible and remote work arrangements * Comprehensive training and development programs * Collaborative and supportive work environment **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. To request a reasonable accommodation, please contact [email protected]. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic and innovative environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We can't wait to hear from you! Apply for this job