Experienced Customer Support and Sales Lead for Global Community of Remote Professionals – Tribe Support and Customer Success Management

Introduction to arenaflex arenaflex is a vibrant community of 1,071 remote professionals from 62 nationalities, united by a passion for exploring the world and working together. For the past five years, we have been traveling the globe, living in a different city every month, and fostering a culture of collaboration, creativity, and mutual support. As the world becomes increasingly interconnected, our community has become a beacon for like-minded individuals seeking a unique blend of personal and professional growth. Due to the global pandemic, interest in our community has surged, and we are now expanding our team to meet the growing demand. We are excited to welcome a talented and experienced Customer Support and Sales Lead to join our tribe and help shape the future of our community. About the Role The Tribe Support and Sales Lead is the central point of contact for all communication with our members and prospective members. This is a hands-on role that requires a unique blend of customer success management, sales, and community building skills. As the voice of arenaflex, you will be responsible for guiding our members through their journey with us, addressing their concerns, and providing exceptional support to ensure their success. You will also apply your sales talent to help accepted members make informed decisions about joining our community and ensure that our Chapters are always fully booked. Key Responsibilities Take ownership of Tribe Support, managing the department, and overseeing all email communication with the arenaflex community Champion the voice of our members to the rest of the team, ensuring their concerns and perspectives are heard and addressed Help applicants who have been accepted by our Admissions team make informed decisions about joining the community and ensure a smooth onboarding journey Advise members on the best Chapters for their journey and discuss concerns Write member-facing documentation, PDFs, and communications to inform the community about big updates Set aside time to make impactful, long-term improvements and carefully document all processes within your department Who We Are At arenaflex, we are a family of like-minded individuals who share a passion for community building, remote work, and personal growth. We are a small, tight-knit team that values collaboration, creativity, and mutual support. We are obsessed with our community and are committed to creating a unique and enriching experience for our members. We are diverse, brave, and caring, and we lead with humility. We believe in treating people with dignity and respect, and we are committed to making a positive impact on the world. Our Culture We are a family: we look out for each other and cheer each other on We are obsessed with our community: we love what we do, and we are passionate about creating a unique experience for our members We are diverse: our team comes from 10 different countries, and we celebrate our differences We are brave: we don't compromise on our values, and we stand up for what we believe in We care: we take ownership of our work, and we care about how we show up and who we are becoming We are explorers at heart: we are curious, adaptable, and always looking for new ways to improve and grow Who You Are We are looking for a skilled and experienced Customer Support and Sales Lead who shares our values and is passionate about community building and customer success. You have a strong background in customer experience management, sales, and community development. You are a natural communicator, a strategic thinker, and a problem-solver. You are organized, detail-oriented, and able to work independently. You are a team player who is always looking for ways to improve and grow. Essential Qualifications 2+ years of experience in customer success management or a related field Experience in a sales role or a related field Impeccable grammar and eloquent written English Ideally, you have basic design skills and are comfortable with design tools Preferred Qualifications Experience working in a remote team or a related field Knowledge of community building and development principles Experience with customer success management tools and software Skills and Competencies To be successful in this role, you will need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Strong organizational and time management skills Ability to adapt to changing circumstances and priorities Strong attention to detail and ability to maintain high levels of accuracy Career Growth Opportunities At arenaflex, we are committed to helping our team members grow and develop in their careers. As a Customer Support and Sales Lead, you will have the opportunity to: Develop your skills and expertise in customer success management and sales Take on new challenges and responsibilities as our community grows and evolves Work with a talented and dedicated team of professionals who are passionate about community building and remote work Participate in sponsored learning resources and professional development opportunities Work Environment and Company Culture At arenaflex, we are proud of our unique and supportive company culture. As a remote team, we value flexibility, autonomy, and mutual respect. We believe in treating each other with dignity and respect, and we are committed to creating a positive and inclusive work environment. As a Customer Support and Sales Lead, you will be part of a tight-knit community of remote professionals who share your values and passions. Compensation and Perks We offer a competitive salary range of $30,000 - $50,000 per annum, depending on experience. In addition to your salary, you will also receive: The opportunity to work remotely from anywhere in the world A month of working from anywhere on us, including the opportunity to join one of our Chapters and experience our community firsthand Access to sponsored learning resources and professional development opportunities The chance to be part of a growing and dynamic community of remote professionals Conclusion If you are a motivated and experienced Customer Support and Sales Lead who is passionate about community building and customer success, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real difference in the lives of our members, while also growing and developing your skills and expertise. Don't miss out on this opportunity to join a unique and supportive community of remote professionals who share your values and passions. Apply now to become a part of the arenaflex team! Apply for this job