**Experienced Customer Support Agent – Travel Industry Expert (Remote Night Shift)**

**Join arenaflex, a dynamic and innovative company revolutionizing the travel industry, as a Customer Support Agent and contribute to enabling 1 billion business travelers to plan and re-plan their trips by automating travel management.** **About arenaflex:** arenaflex is a fast-growing company with a mission to transform the travel industry by providing cutting-edge solutions for business travelers. Our team is dedicated to delivering exceptional customer experiences, and we're looking for passionate and skilled individuals to join our ranks. As a Customer Support Agent, you'll be part of a collaborative and supportive environment, working remotely from anywhere in the world. With a focus on flexibility and work-life balance, we offer a unique opportunity for career growth and development. **Job Summary:** We're seeking an experienced Customer Support Agent to join our team, providing 24/7 support to our clients. As a key member of our support team, you'll be responsible for assisting clients with their reservations, managing bookings, and collaborating with team members to ensure seamless customer experiences. If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. **Responsibilities:** * Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborate with team members to ensure a seamless customer experience. * Stay updated with industry changes and company policies to provide accurate and current information to clients. * Participate in ongoing training and development to enhance your skills and knowledge. * Work closely with the support team to resolve customer issues and improve overall customer satisfaction. **Requirements:** * Minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluent in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities:** We're a high-growth company, offering numerous opportunities for career advancement and professional development. * **Remote Work Model:** Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team:** Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation:** We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment:** Work in a supportive atmosphere where your contributions are valued and recognized. **Work Environment and Company Culture:** arenaflex is committed to creating a collaborative and supportive work environment that fosters growth, innovation, and employee satisfaction. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Support Agent, you'll have the opportunity to work with a diverse team of professionals from all over the world, creating a unique and inclusive workplace culture. **Shift and Schedule:** The selected candidate will work on a night shift schedule, covering 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule. This flexible schedule allows you to balance work with personal commitments and enjoy a healthy work-life balance. **How to Apply:** If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We look forward to reviewing your application and welcoming you to our team! **Apply Now:** [Insert link to apply] **Note:** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or nationality. Apply for this job