**Experienced Customer Support Agent – Ticket, Chat, and Phone Support – Native English Speaker**

At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global leader in managed digital engagement services, we're seeking highly skilled and passionate Customer Support Agents to join our team of Mods. If you're looking for a dynamic and flexible work environment where you can make a real impact, we want to hear from you! **About arenaflex** arenaflex is a global provider of managed digital engagement services, partnering with top-tier brands and clients across the globe. Our team of 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands, including Spotify, VSCO, Vimeo, and Tourism Ireland. We bring companies closer to their customers than ever before, and with experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world. **What We're Looking For** We're seeking highly skilled and passionate Customer Support Agents who can provide exceptional support to our clients' customers. If you have a background in ticket, chat, and/or phone support and are looking for a flexible work environment where you can make a real impact, we want to hear from you! **Key Responsibilities** As a Customer Support Agent at arenaflex, you will be responsible for: * Providing exceptional support to clients' customers through various channels, including tickets, chats, and phone calls * Resolving customer concerns and issues in a timely and professional manner * Collaborating with internal teams to resolve complex customer issues * Utilizing your technical skills to troubleshoot and resolve customer problems * Providing product and service information to customers * Maintaining accurate records of customer interactions * Participating in ongoing training and development to improve your skills and knowledge **What's In It For You** * The potential to work with some of the coolest clients around the world, including Spotify, VSCO, Vimeo, and Tourism Ireland * Flexible self-scheduling to fit your lifestyle * Access to 'Hot Gigs' postings exclusive to the arenaflex Network * Work from home in a comfortable and productive environment * Competitive hourly rate – discussed during your first interview * Paid orientation to ensure you're set up for success **Essential Qualifications** * 1+ year of experience in customer support, preferably in a ticket, chat, and/or phone support environment * Native English language skills * Strong technical skills, including proficiency in CRM software and other customer support tools * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong problem-solving and analytical skills * Ability to maintain accurate records and reports * High school diploma or equivalent required; degree in a related field preferred **Preferred Qualifications** * Experience working in a similar role at a global company or organization * Knowledge of customer support software and tools, including CRM, ticketing systems, and chat platforms * Experience with social media and community management * Strong knowledge of customer service principles and best practices * Ability to work in a team environment and collaborate with internal teams * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong technical skills, including proficiency in CRM software and other customer support tools * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong problem-solving and analytical skills * Ability to maintain accurate records and reports * High level of customer service skills and knowledge of customer service principles and best practices * Ability to work in a team environment and collaborate with internal teams * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our Mods grow and develop their skills and knowledge. We offer ongoing training and development opportunities, including: * Ongoing training and development to improve your skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Flexible work arrangements to fit your lifestyle **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the following values: * Customer-centricity: We're passionate about delivering exceptional customer experiences * Innovation: We're always looking for new and better ways to do things * Collaboration: We work together as a team to achieve our goals * Integrity: We're committed to doing the right thing, even when it's hard * Respect: We respect each other's differences and perspectives **Compensation, Perks, and Benefits** * Competitive hourly rate – discussed during your first interview * Paid orientation to ensure you're set up for success * Flexible self-scheduling to fit your lifestyle * Access to 'Hot Gigs' postings exclusive to the arenaflex Network * Work from home in a comfortable and productive environment * Opportunities for career advancement and professional growth * Ongoing training and development to improve your skills and knowledge **How to Apply** If you're a motivated and passionate Customer Support Agent looking for a dynamic and flexible work environment, we want to hear from you! Apply now by clicking the link below: Apply Job! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. **Individual Base Pay** Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Apply for this job