Experienced Customer Support Agent – Remote Night Shift Opportunity for Travel Industry Enthusiasts with Galileo and Amadeus Expertise

Welcome to arenaflex: Revolutionizing Travel Management Imagine being part of a dynamic, fast-growing environment where innovation meets passion, and the goal is to enable 1 billion business travelers to plan and re-plan their trips with ease. At arenaflex, we're dedicated to revolutionizing the travel industry through automation and exceptional customer support. If you're looking for a new challenge that offers growth, flexibility, and the opportunity to make a real impact, we invite you to join our team as a Customer Support Agent. About the Role This is a full-remote, contractor position (40 hours/week) that offers the flexibility to work from anywhere in the world. As a Customer Support Agent, you will be part of our 24/7 customer support team, providing top-notch service to our clients across different time zones. The role involves working irregular hours, including night shifts, but we offer a margin of +/- one hour to fit your schedule. The selected candidate will join our team on a contractor basis, allowing for a dynamic and flexible working arrangement. Key Responsibilities Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements for Success To excel in this role, you should have: A minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. Fluent spoken and written English skills. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. A team player mentality with the ability to work collaboratively. A demonstrated willingness to learn and adapt to new challenges. Essential Skills and Competencies In addition to the requirements, the following skills and competencies are essential for success in this role: Strong problem-solving skills and ability to think critically. Excellent time management and organizational skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong technical skills and ability to learn new systems and tools. Customer-centric approach and passion for delivering exceptional customer service. Why Join arenaflex? At arenaflex, we offer a unique and inclusive workplace culture that values diversity, collaboration, and growth. As a member of our team, you can expect: Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement and professional development. Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. Competitive Contractor Compensation: We offer a comprehensive compensation package to ensure you are rewarded for your hard work, with actual support to your work-life balance. Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued, and your growth is supported. Career Growth and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Support Agent, you can expect: Regular training and development opportunities to enhance your skills and knowledge. Feedback and coaching to help you improve and grow in your role. Opportunities to take on new challenges and responsibilities as you grow and develop. Work Environment and Company Culture At arenaflex, we pride ourselves on our unique and inclusive workplace culture. Our team is composed of individuals from all over the world, creating a diverse and dynamic environment. We value collaboration, creativity, and innovation, and we're committed to making a positive impact on the travel industry. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes a monthly paycheck up to EUR 2,000.-, as well as a range of perks and benefits to support your work-life balance. Our benefits package includes: Flexible working hours and remote work options. Opportunities for professional development and growth. A supportive and collaborative work environment. A range of perks and benefits to support your well-being and work-life balance. Conclusion If you're passionate about delivering exceptional customer service and have a passion for the travel industry, we invite you to join our team at arenaflex. As a Customer Support Agent, you'll have the opportunity to make a real impact, grow and develop your skills, and be part of a dynamic and inclusive workplace culture. Apply now with your resume in English to take the first step in your journey with arenaflex. Apply for this job