**Experienced Customer Support Agent (Remote) - Night Shift Opportunity at arenaflex**

**Job Summary:** Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment? If so, we invite you to join arenaflex, a pioneering company revolutionizing the travel industry by automating travel management for 1 billion business travelers. As a Customer Support Agent (Remote) - Night Shift, you will play a vital role in providing 24/7 support to our clients, working from the comfort of your own home. With a flexible schedule and a competitive compensation package, this is an exciting opportunity to grow your career and make a real impact in a collaborative and supportive environment. **About arenaflex:** arenaflex is a trailblazing company dedicated to transforming the travel industry through innovative technology. Our mission is to empower business travelers to plan and re-plan their trips with ease, and we're looking for talented individuals like you to join our team. With a diverse and multicultural team from around the world, we offer a unique and inclusive workplace culture that values collaboration, creativity, and growth. **Job Description:** As a Customer Support Agent (Remote) - Night Shift, you will be responsible for providing exceptional customer service to our clients through various channels, including chat, email, and our Help Center portal. You will work closely with our team members to ensure a seamless customer experience, utilizing industry-leading systems such as Galileo and Amadeus to manage bookings, process refunds, and reissue tickets. **Key Responsibilities:** * Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborate with team members to ensure a seamless customer experience. * Stay updated with industry changes and company policies to provide accurate and current information to clients. * Respond to client inquiries in a timely and professional manner, resolving issues efficiently and effectively. * Work closely with our internal teams to ensure seamless communication and collaboration. **Requirements:** * Minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluent in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities:** We are a high-growth company, offering numerous opportunities for career advancement. * **Remote Work Model:** Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team:** Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation:** We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment:** Work in a supportive atmosphere where your contributions are valued. **What We Offer:** * A dynamic and fast-paced work environment with opportunities for growth and development. * A competitive compensation package with a monthly paycheck up to EUR 2,000.-. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for professional development and training to enhance your skills and knowledge. * A collaborative and supportive work environment with a diverse and multicultural team. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Note:** This job posting is brought to you by Jobgether.com and has been enriched with a 77% flex score. Apply for this job