**Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology**

At arenaflex, we're passionate about revolutionizing the education sector with cutting-edge technology and innovative solutions. Our Student Success division is a leading provider of virtualized support and technology-enabled services to progressive institutions worldwide. We're on a mission to create a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. As an Experienced Live Chat Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences to our clients. You'll be part of a dynamic team that's dedicated to providing timely, effective, and personalized support to students, educators, and institutions. If you're passionate about education, technology, and customer service, we want to hear from you! **About arenaflex** arenaflex is a global leader in the EdTech ecosystem, supporting over 150 million users in 80 countries. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do. We believe that a diverse and inclusive workforce is essential to driving innovation and delivering exceptional results. As we continue to expand globally, we're committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture. **About Student Success** Student Success is a division of arenaflex that provides IT Help Desk and comprehensive Student Lifecycle Management services to progressive institutions worldwide. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. **Job Summary** As an Experienced Live Chat Customer Service Advisor, you'll be responsible for providing exceptional customer experiences to our clients through live chat support. You'll be part of a dynamic team that's dedicated to delivering timely, effective, and personalized support to students, educators, and institutions. Your primary responsibilities will include: * Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries * Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently * Handling and resolving situations with customers in a timely and effective manner * Assisting management with special projects relating to customer service * Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times * Handling multiple job tasks at one time and escalating issues in a timely manner **Requirements** To be successful in this role, you'll need to meet the following requirements: * Willing to accept a temporary assignment * Minimum of 3 months live chat experience * Ability to pass a typing speed test and type 50 WPM * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time * Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift * Ability to take inbound (voice) phone calls in a conversation-heavy environment * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED * Must be at least 18 years old * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills * Must reside within an approved state* * Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges **Preferred Skills** While not required, the following skills are highly desirable: * College degree or some level of college completed * Able to easily operate a computer and adapt quickly to software applications * Able to troubleshoot caller issues and provide supporting help documentation * Committed to quality and service matrix and culture * Able to quickly adapt to face-changing situations * Able to provide positive customer experience for customers * Self-motivated, accountable approach combined with strong sense of teamwork * Strong sense of customer service with enthusiastic, energetic, and professional behavior * Good organizational skills and detail-oriented * Excellent time management skills **Compensation and Benefits** The pay rate for this role is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. As an arenaflex employee, you'll enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative solutions * Flexible work arrangements, including remote work options **Equal Employment Opportunity** arenaflex is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. **How to Apply** If you're passionate about education, technology, and customer service, we want to hear from you! Please apply through our website at [insert link]. We can't wait to hear from you! Apply Job! Apply for this job