**Experienced Customer Support Agent – Night Shift (Remote) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a pioneering company revolutionizing the travel industry by automating travel management for 1 billion business travelers. At arenaflex, we're on a mission to transform the way people plan and re-plan their trips. Our innovative approach has created a high-growth environment that offers numerous opportunities for career advancement and professional growth. As a Customer Support Agent, you'll be part of a collaborative and supportive team that values your contributions and empowers you to make a real impact. **About arenaflex** arenaflex is a forward-thinking company that's changing the face of the travel industry. Our cutting-edge technology and dedication to customer satisfaction have earned us a reputation as a leader in our field. With a diverse team of talented individuals from around the world, we're creating a unique and inclusive workplace culture that's both fun and rewarding. **Job Summary** We're seeking an experienced Customer Support Agent to join our night shift team, working remotely from anywhere in the world. As a Customer Support Agent, you'll provide 24/7 support to our clients, utilizing your exceptional communication skills and technical expertise to resolve issues and deliver outstanding service. This is a contractor role, offering a dynamic and flexible working arrangement that allows you to balance work with personal commitments. **Responsibilities** As a Customer Support Agent, your key responsibilities will include: * Providing high-quality support to clients through chat, email, and our Help Center portal, ensuring a seamless customer experience. * Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborating with team members to ensure a cohesive and supportive environment. * Staying up-to-date with industry changes and company policies to provide accurate and current information to clients. * Resolving complex issues and escalating concerns to senior team members as needed. **Requirements** To succeed in this role, you'll need: * A minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. * Fluent spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement and professional growth. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued. **Work Environment and Culture** At arenaflex, we're committed to creating a collaborative and supportive work environment that fosters growth, innovation, and teamwork. Our multicultural team is passionate about delivering exceptional customer service and making a real impact in the travel industry. We believe in empowering our team members to take ownership of their work, providing the necessary tools and resources to succeed. **Career Growth Opportunities** arenaflex is a high-growth company, offering numerous opportunities for career advancement and professional growth. As a Customer Support Agent, you'll have the chance to develop your skills and expertise, taking on new challenges and responsibilities as you grow with the company. **Learning and Development** We're committed to supporting your professional growth and development, providing opportunities for training, mentorship, and career advancement. Our team is passionate about learning and sharing knowledge, creating a culture of innovation and collaboration. **Compensation and Benefits** We offer a comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-, to ensure you're rewarded for your hard work. Our contractor compensation package includes: * Competitive monthly salary * Comprehensive benefits package * Opportunity for career advancement and professional growth * Flexible working arrangements * Collaborative and supportive work environment **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional support to clients, we invite you to apply for this exciting opportunity. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. **Apply Now** Don't miss this opportunity to join arenaflex and make a real impact in the travel industry. Apply now and take the first step towards a rewarding and challenging career as a Customer Support Agent. Apply Job! Apply for this job