**Experienced Customer Success Specialist – Self-Directed Retirement Account Expert (FULLY REMOTE IN SOUTH DAKOTA)**

At arenaflex, we're passionate about empowering investors to achieve their financial goals through innovative self-directed retirement accounts. As a leading provider of these accounts, we're seeking an experienced Customer Success Specialist to join our team. If you're passionate about helping customers achieve understanding for managing their self-directed retirement accounts and want to work in a fully remote environment with a competitive compensation package, we encourage you to apply. **About arenaflex** arenaflex is a leading provider of self-directed retirement accounts that empower investors to diversify their portfolios with alternative assets. Our mission is to help our clients achieve their financial goals by offering them innovative options, exceptional service, and unparalleled expertise. With a strong focus on customer satisfaction and retention, we're committed to building long-term relationships with our clients. **What You'll Do** As a Customer Success Specialist at arenaflex, you will be the first point of contact for our clients and the voice of our customer in every interaction. You will: * Use chats, phone calls, and emails to listen, teach, problem solve, and provide proactive recommendations to our clients. * Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations. * Guide them through each inquiry from start to finish. * Collaborate with other teams to ensure customer satisfaction and retention. **What You'll Need** To succeed in this role, you will need: * A high school diploma or equivalent and 2 years of customer service experience. * Proven customer support experience or experience as a Customer Success Professional. * Strong verbal and written communication skills as well as excellent phone etiquette. * Familiarity with Microsoft Office. * Customer orientation and ability to adapt/respond to different types of clients. * Ability to multi-task, prioritize, and manage time effectively. * Strong organizational and time management skills. * Ability to solve complex problems from start to finish. * Independent thinking skills while working with customers and team members. * A bachelor's degree or equivalent experience in related fields is preferred but not required. **Why Work for arenaflex?** At arenaflex, we value our employees as much as our customers. We offer: * Remote Work Environment: You can work from the comfort of your own home if you have a reliable internet connection and a quiet, secure environment. * Career growth: You will have opportunities to learn new skills, take on new challenges, and advance your career within the company. * Competitive compensation: You will receive an hourly wage that reflects your skills and experience and is above the industry average. * Benefits package: You will enjoy health insurance, retirement plan, paid time off, employee discounts, and more. * Fun culture: You will work with a team of passionate, friendly, and supportive colleagues who share your values and vision. **About this Position** * This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota. * Monday – Friday - Hours 10:30 am to 7:00 pm * Full Benefits include Medical, Dental, Vision, Life, Disability, and 401(k) plan. * Fully Remote! * $20.00 per hour + based on experience. * Internet stipend available. **What We Offer** * Competitive hourly wage * Comprehensive benefits package * Opportunities for career growth and advancement * Fun and supportive work environment * Flexible work schedule * Internet stipend available **How to Apply** If you're passionate about helping customers achieve their financial goals and want to work in a fully remote environment with a competitive compensation package, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. **Note** This role is only open to candidates who live in South Dakota. If you live outside of South Dakota, please do not apply at this time. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **Disability Accommodations** arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for or perform the duties of this role, please contact us at [insert contact information]. **COVID-19 Vaccination Policy** arenaflex implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at arenaflex. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment. Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations. **Application Question(s)** * ARE YOU CURRENTLY LOCATED IN SOUTH DAKOTA? IF NOT, PLEASE DO NOT APPLY AT THIS TIME. **Location** * Sioux Falls, SD (Required) **Work Location** * Remote Apply Job! Apply for this job