Experienced Customer Support Advisor – Remote Work from Home Opportunity with arenaflex

Introduction to arenaflex arenaflex is a pioneering company in the private industry, dedicated to revolutionizing the way we think about energy and transportation. As a leader in innovative vehicle manufacturing, we are committed to accelerating the world's transition to sustainable energy. Our mission is to make a significant impact on the environment while providing exceptional customer experiences. We are now seeking a highly skilled and dedicated Customer Support Advisor to join our team, working remotely from the comfort of their own home. Job Overview In this exciting role, you will be responsible for delivering outstanding customer support, addressing concerns, and providing solutions to our clients. As a Service Advisor, you will be the primary point of contact for our customers, ensuring that their needs are met, and their expectations are exceeded. Your expertise in vehicle maintenance and repair, combined with your excellent communication skills, will enable you to provide top-notch support and build strong relationships with our clients. Key Responsibilities Provide exceptional customer care by promptly addressing requests and concerns, taking ownership of visits, and fostering a welcoming environment for our clients Evaluate technical issues, offering solutions via phone whenever possible, and escalating to Management when necessary Accurately record customer concerns and information into the Dealer Management System, demonstrating strong attention to detail Manage transactions, guide clients through repairs, and summarize work performed Keep clients informed about completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status Efficiently organize vehicle details pre-delivery and coordinate delivery/pickup times with clients; follow up to ensure their satisfaction with the services offered Requirements and Qualifications To be successful in this role, you will need to possess a Bachelor's Degree and have a strong foundation in vehicle maintenance and repair strategies, including experience with tools, materials, and procedures. You should be able to follow verbal and written instructions with meticulous attention to detail and be proficient in Dealer Management System(s), Outlook, and MS Office. Essential Qualifications Bachelor's Degree in a relevant field Knowledge of vehicle maintenance and repair strategies Experience with tools, materials, and procedures Strong communication and interpersonal skills Ability to work in a fast-paced environment and manage multiple priorities Valid driver's license required Preferred Qualifications Proactive willingness to learn emerging automotive technologies Experience in a customer-facing role, preferably in the automotive industry Strong problem-solving and analytical skills Ability to work independently and as part of a team Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Advisor, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge in the automotive industry. Our goal is to provide a supportive and inclusive work environment that fosters career advancement and personal growth. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a workplace that is respectful, supportive, and empowering. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in the world. Compensation and Benefits arenaflex offers a competitive salary range of $35-45 per year, depending on individual factors such as market area, work experience, skills, and education. Our comprehensive benefits package includes: Medical, dental, and vision plans with options for $0 payroll contribution 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company-paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Flexible Spending Accounts (FSA) for healthcare and dependent care Commuter benefits Employee discounts and benefits program Weight loss and Tobacco Cessation Programs arenaflex Kids program Back-up childcare and parenting support resources Conclusion If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Support Advisor. As a remote worker, you will have the flexibility to work from the comfort of your own home while being part of a dynamic team that is dedicated to delivering exceptional customer experiences. Apply now to take the first step in your career with arenaflex and be part of a company that is shaping the future of transportation and energy. Apply for this job