Experienced Customer Success Specialist – Full Remote Night Shift Opportunity for Mandarin and English Speakers

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative food ordering app. As a leader in the food technology industry, we are committed to providing seamless and efficient services to our customers. To further enhance our customer support, we are seeking highly skilled and dedicated Customer Success Specialists to join our team. This is a unique opportunity to work in a full remote setting, with a focus on night shift operations, and to be part of a dynamic team that values customer satisfaction above all else. Job Overview As a Customer Success Specialist at blithequark, you will be the primary point of contact for our customers, handling inquiries, concerns, and providing information through inbound and outbound phone calls. Your exceptional communication skills, both in Mandarin and English, will enable you to deliver top-notch support and ensure customer satisfaction. If you are a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Assist customers in placing online orders and provide support through phone calls, ensuring a seamless and efficient experience. Process payments securely, maintaining the highest level of data protection and confidentiality. Proactively support customers, addressing their concerns and maintaining our brand reputation through excellent service. Identify and escalate priority issues, collaborating with the team to resolve complex problems and improve customer support. Maintain and improve service quality, continuously seeking opportunities to enhance our customer support operations. Collaborate with the team to improve customer support, sharing knowledge and best practices to ensure consistent and exceptional service. Essential Qualifications Bachelor's Degree, Diploma, or equivalent in any field, demonstrating a strong foundation in education. At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory. B2 level proficiency in English, with excellent written and verbal communication skills. Proficiency in Mandarin, with the ability to read, write, and speak fluently. Customer service-oriented, with active listening skills and the ability to handle inquiries professionally. Typing speed of at least 40wpm with 90% accuracy, demonstrating strong technical skills. Computer literate, with proficiency in Microsoft Windows and Office, and the ability to quickly adapt to new software and systems. Preferred Qualifications Previous experience in a full remote or night shift environment, demonstrating adaptability and flexibility. Fresh graduates are encouraged to apply, as we provide comprehensive training and development opportunities. Experience in the food technology or customer support industry, with a strong understanding of customer needs and expectations. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Specialist, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge. Our team is dedicated to supporting your career aspirations, providing opportunities for advancement and professional growth. With a strong focus on innovation and customer satisfaction, you will be part of a dynamic team that values creativity, adaptability, and exceptional service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that is supportive, collaborative, and fun. As a full remote team, we understand the importance of work-life balance and flexibility, providing our employees with the autonomy to work in a setting that suits their needs. With a strong focus on diversity, equity, and inclusion, we welcome applications from individuals of all backgrounds and perspectives. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, designed to attract and retain top talent. As a Customer Success Specialist at blithequark, you can expect a salary of RM 3,000++, with extra allowances provided. Our benefits package includes comprehensive health insurance, retirement plans, and paid time off, demonstrating our commitment to the well-being and happiness of our employees. With a strong focus on work-life balance, we provide flexible working hours, remote work options, and a range of perks and benefits to support your physical and mental health. Conclusion If you are a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at blithequark, you will be part of a dynamic team that values customer satisfaction above all else. With a strong focus on innovation, growth, and development, we provide a unique and rewarding work environment that is designed to support your career aspirations. Apply now to join our team and take the first step towards an exciting and fulfilling career in customer success. To apply, please visit our website and submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job