Experienced Customer Success Manager for Logistics SaaS Solutions – Driving Growth and Exceptional Customer Experiences

Introduction to blithequark At blithequark, we are passionate about revolutionizing the logistics industry through digitization and automation. As a leading logistics SaaS scale-up, we have developed a cutting-edge Yard Management Software that enables industrial and logistics companies to efficiently manage their trailer movements and flows. Our mission is to make a significant impact in the supply chain tech industry, and we are looking for talented individuals to join our team and help shape the future. About the Role We are seeking an experienced Customer Success Manager to join our team, focusing on the DACH region. As a Customer Success Manager at blithequark, you will play a vital role in the entire customer journey, from implementation to ensuring long-term customer satisfaction and identifying opportunities for growth. You will be the voice of the customer within our company, providing valuable insights to further develop our solution and drive business success. Key Responsibilities Manage the entire implementation of our solution, ensuring timely and within-budget delivery, and collaborate with our Implementation Consultants to ensure seamless execution. Guide customers through the QuickStart onboarding journey, driving early value realization and empowering them to confidently adopt and configure our solution. Maintain excellent customer success by being in close contact with customers, ensuring they receive maximum return on their investment in blithequark, and cooperating with the Customer Support Advisor to resolve complex issues. Take initiatives to improve our Customer Success processes, making our customers even happier with blithequark. Drive growth in your customer portfolio and assist the sales team by identifying cross-selling opportunities. Work from home or on the road, with regular visits to our offices in Ghent to catch up with colleagues and stay updated on the company's progress. What We Offer At blithequark, we offer a dynamic and supportive work environment, with plenty of opportunities for growth and development. As a Customer Success Manager, you can expect: A fun and collaborative team environment, with a group of colleagues who are passionate about making a difference in the logistics industry. The flexibility to work from a location that suits you and your business goals, with regular check-ins at our Ghent HQ. An in-depth onboarding process to ensure you are fully equipped to succeed in your role. Opportunities for professional growth and development, with a focus on impact and making a difference in the company. Requirements and Qualifications To be successful as a Customer Success Manager at blithequark, you should have: A bachelor's degree or equivalent experience, with at least 5 years of relevant experience in a SaaS company. A passion for building great customer journeys and seeing customers happy with our product. Excellent communication and interpersonal skills, with the ability to develop professional and warm relationships with client contacts. A knack for analyzing and optimizing processes, with a focus on driving growth and improvement. Strong verbal and written communication skills in English and German. A diplomatic and assertive approach, with the ability to communicate effectively with senior management and various departments. A strong understanding of the importance of Information Security & Cyber Security, with a commitment to acting accordingly. Skills and Competencies To excel in this role, you should possess: Strong customer-centric skills, with a focus on delivering exceptional customer experiences. Excellent project management skills, with the ability to manage multiple projects and priorities. Strong analytical and problem-solving skills, with a focus on driving growth and improvement. Effective communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. A strong understanding of the logistics and supply chain industry, with a focus on digitization and automation. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you can expect: Opportunities for professional growth and development, with a focus on impact and making a difference in the company. Regular feedback and coaching, with a focus on improving performance and achieving goals. Access to training and development programs, with a focus on building skills and knowledge in the logistics and supply chain industry. A collaborative and supportive work environment, with a focus on teamwork and mutual respect. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on: A focus on innovation and creativity, with a commitment to making a difference in the logistics industry. A collaborative and supportive team environment, with a focus on teamwork and mutual respect. A commitment to diversity and inclusion, with a focus on building a diverse and talented team. A focus on work-life balance, with flexible working arrangements and a commitment to employee well-being. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a focus on rewarding performance and achievement. Our perks and benefits include: A competitive salary and bonus structure, with a focus on rewarding performance and achievement. A comprehensive benefits package, with a focus on employee well-being and work-life balance. Opportunities for professional growth and development, with a focus on building skills and knowledge in the logistics and supply chain industry. A collaborative and supportive work environment, with a focus on teamwork and mutual respect. Conclusion If you are a motivated and experienced Customer Success Manager looking to make a difference in the logistics industry, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we offer a dynamic and supportive work environment that is perfect for talented individuals looking to take their careers to the next level. Apply now and join our team of passionate and dedicated professionals who are shaping the future of logistics and supply chain management. Apply for this job