Experienced Enterprise Customer Success Manager – Strategic Partnership Development and Customer Growth Expert

Imagine being part of a pioneering organization that is revolutionizing the way companies manage their applications and access. At blithequark, we are on a mission to simplify the complex web of app and access management, making it easier for organizations to search, request, and gain access to the tools they need. Our innovative platform is designed to streamline processes, reduce waiting times, and increase productivity. As a fast-growing startup, we are looking for talented individuals to join our team and help us shape the future of app and access management. Why blithequark? Join a High-Growth Team: Since our inception, we have experienced rapid growth, expanding our team from 20 to over 100 people and increasing our customer base by 10 times. Our customers include renowned companies such as GitHub, MongoDB, and Major League Baseball, and we are backed by prominent investors like Andreessen Horowitz (a16z), Scale, Neo, Greg Brockman (President at OpenAI), and Phil Venables (CISO at Google). Be Part of a Unique Culture: At blithequark, we value our people and strive to create a work environment that is collaborative, inclusive, and empowering. We believe in giving our team members the autonomy to make decisions, take ownership of their work, and contribute to the company's growth and success. Our values are at the core of everything we do, and we are committed to living by them every day. Make a Real Impact: As a member of our team, you will have the opportunity to make a significant impact on the company's trajectory. Your ideas, suggestions, and contributions will be valued and considered, and you will be able to see the direct results of your work. We are a team that is passionate about what we do, and we are looking for like-minded individuals who share our enthusiasm and commitment to excellence. Role Description As an Enterprise Customer Success Manager at blithequark, you will play a critical role in driving the success of our largest and most strategic customers. You will be responsible for guiding them through the onboarding process, ensuring adoption and expansion, and influencing both customer outcomes and our product roadmap. Your expertise and guidance will be instrumental in helping our customers achieve their goals and realize the full potential of our platform. ✨ Your Role Onboarding Expert: You will partner with our Account Executives and Solutions Engineers to ensure a seamless handoff from prospect to customer. Your goal will be to ensure that kickoff and implementation goals are met, and that our customers achieve the expected return on investment (ROI) within the desired timeline. Lifecycle & Renewals: You will develop and execute account strategies to drive adoption, expansion, and retention. This will involve defining goals, playbooks, and metrics, monitoring customer health, and proactively identifying risks and opportunities. Your ability to analyze data, identify trends, and make informed decisions will be essential in this role. Trusted Partner: You will build and maintain multi-threaded, executive-level relationships with our customers. Your goal will be to deliver purposeful Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) that connect business goals to blithequark impact and establish long-term success plans. Your ability to communicate complex concepts in a clear and concise manner will be critical in this role. Voice of the Customer: You will surface customer insights to influence product, marketing, and go-to-market (GTM) strategies. You will partner with our Product, Engineering, Solutions Engineering, and Sales teams to proactively address risks and drive adoption. Your ability to gather and analyze feedback, identify patterns, and make recommendations will be essential in this role. Consultative Advisor: You will guide our customers on blithequark best practices and technology strategy. Your goal will be to ensure that our customers are using our platform to its full potential, and that they are achieving the desired outcomes. Your ability to provide expert guidance, support, and training will be critical in this role. What We're Looking For: 7+ years of experience in Customer Success or a related customer-facing role, with a proven track record of driving adoption, expansion, and retention. 3+ years of experience managing enterprise-level customers, with a focus on building and maintaining long-term partnerships. Proven ability to build strong relationships and engage with senior stakeholders, including executives, directors, and managers. Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences. Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps, with a strong understanding of their needs and challenges. Bonus: Experience in the identity or security space, or a background working in high-growth startup environments, with a strong understanding of the challenges and opportunities in these areas. What We Value We care deeply about whether you would be a good fit for blithequark based on the values and characteristics that define how we achieve outcomes, not just your resume. We are looking for individuals who share our passion for innovation, our commitment to excellence, and our dedication to making a positive impact. If you are a motivated, results-driven professional who is looking for a challenging and rewarding role, we encourage you to apply. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills: You will need to be able to communicate complex concepts in a clear and concise manner, both verbally and in writing. Strong analytical and problem-solving skills: You will need to be able to analyze data, identify trends, and make informed decisions. Ability to work in a fast-paced environment: You will need to be able to prioritize tasks, manage multiple projects, and meet deadlines in a rapidly changing environment. Strong technical skills: You will need to have a strong understanding of technical concepts, including identity and access management, security, and cloud computing. Collaboration and teamwork: You will need to be able to work effectively with cross-functional teams, including Sales, Marketing, Product, and Engineering. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship, coaching, and formal training. We also provide opportunities for advancement and professional growth, including promotions, new roles, and special projects. If you are looking for a challenging and rewarding role that will help you achieve your career goals, we encourage you to apply. Work Environment and Company Culture Our work environment is collaborative, inclusive, and empowering. We believe in giving our employees the autonomy to make decisions, take ownership of their work, and contribute to the company's growth and success. We also offer a range of perks and benefits, including remote work options, flexible hours, and a comprehensive benefits package. If you are looking for a company that values its employees and offers a positive and supportive work environment, we encourage you to apply. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $160,000 - $205,000, depending on experience. We also offer a range of perks and benefits, including: Remote work culture (+/-4 hours Pacific Time) ⛑ Medical, Vision, & Dental coverage covered by blithequark Company and team bonding trips throughout the year fully covered by blithequark Optimal WFH setup to set you up for success Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best Up to 16 weeks for expecting parents Wellness stipend to keep you awesome and healthy 401k matching plan Conclusion If you are a motivated, results-driven professional who is looking for a challenging and rewarding role, we encourage you to apply for the Enterprise Customer Success Manager position at blithequark. We are a fast-growing startup that is pioneering the way to untangle the complex web of app and access management, and we are looking for talented individuals to join our team and help us shape the future of this industry. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply for this job