Experienced Customer Success Manager – Driving Business Outcomes and Customer Delight in the SaaS Industry

Welcome to blithequark At blithequark, we empower engineering teams to bring life-changing products to the world years sooner. Our innovative platform is the world’s first Design Engagement System (DES) - a category-defining product that enables Engineering teams to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our esteemed customers include the largest engineering organizations in the world, spanning across various industries such as industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding. About the Role As a Customer Success Manager at blithequark, you will lead the post-sale customer journey for a portfolio of Commercial and Enterprise customers, driving successful onboarding, product adoption, and progress customers toward clear business outcomes. You will be an integral part of a cross-functional account team, working closely with Customer Engineering Advisors to align product adoption with customers’ technical workflows and partnering with Sales on retention and growth opportunities. This is a foundational role for someone with 1-3 years of experience in a customer-facing SaaS role, with a desire to grow into a Senior or Strategic Customer Success Manager. In-person customer engagement is a vital part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize that personal travel constraints may arise, and we expect our Customer Success Managers to proactively plan for and prioritize in-person opportunities. Twice annually, we bring together all blithequark team members at our HQ to participate in company Team Week, fostering a sense of community and collaboration. Key Responsibilities Own adoption, satisfaction, and retention for a set of Commercial and Enterprise accounts, ensuring customer delight and long-term partnerships. Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact, leveraging data-driven insights to inform decision-making. Develop and implement onboarding and rollout strategies to support champions and end-users with workflow enablement and product training, in partnership with Customer Engineering Advisors. Build strong working relationships with champions and engineering stakeholders, fostering trust and open communication to drive mutual success. Collaborate with Customer Engineering Advisors to support process change and workflow adoption, ensuring seamless integration of our platform into customers’ technical workflows. Identify and resolve adoption blockers with urgency and creativity, proactively mitigating risk and ensuring customer satisfaction. Lead structured business reviews that translate blithequark usage to measurable outcomes and business impact, demonstrating the value of our platform to customers. Contribute to the development of playbooks, onboarding tools, and scalable Customer Success programs as we grow, sharing best practices and expertise with the team. Essential Qualifications 1-3 years of experience in Customer Success, Support, Implementation, BDR/SDR, or another customer-facing role in B2B SaaS, with a proven track record of driving customer satisfaction and adoption. Clear and effective communication skills, with the ability to build strong relationships with customers and internal stakeholders. Bias for action and a high degree of accountability, with a proactive approach to driving customer success and resolving issues. Highly organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Curious about technical workflows and excited to learn how engineering teams work, with a willingness to develop expertise in our platform and industry. Comfortable working with data to drive action plans, with experience using analytics tools to inform decision-making. Willingness to travel up to 25% of the time, with the ability to plan and prioritize in-person customer engagements. Preferred Qualifications Familiarity with engineering, manufacturing, or industrial domains, with experience working with customers in these industries. Experience with onboarding, change management, or SaaS customer lifecycle models, with knowledge of best practices and industry trends. Exposure to SaaS tools like Salesforce, Slack, Mixpanel, with experience using these platforms to drive customer success and adoption. Skills and Competencies Strong relationship-building and communication skills, with the ability to build trust and rapport with customers and internal stakeholders. Strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Collaboration and teamwork skills, with experience working with cross-functional teams to drive customer success and adoption. Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment. Passion for customer success and delight, with a customer-obsessed mindset and a desire to drive long-term partnerships. Career Growth and Development At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional development and career advancement. As a Customer Success Manager, you will have the opportunity to develop your skills and expertise in customer success, with access to training and development programs, mentorship, and coaching. You will also have the opportunity to contribute to the development of our Customer Success function, sharing best practices and expertise with the team and helping to shape the future of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment, with a culture that values innovation, creativity, and customer obsession. We believe in fostering a sense of community and teamwork, with regular team-building activities, social events, and opportunities for professional development. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a work environment that is supportive, inclusive, and fun. Compensation and Benefits We offer a competitive compensation package, with a salary range that reflects your experience and qualifications. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We believe in recognizing and rewarding outstanding performance, with opportunities for bonuses and stock options. Conclusion If you are a motivated and customer-obsessed individual with a passion for driving business outcomes and customer delight, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and expertise in customer success. Join our team and be part of a high-growth company that is shaping the future of engineering. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job