**Experienced Customer Success Associate – Student Loan Borrower Support**
At arenaflex, we're on a mission to revolutionize the way Americans tackle student debt. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're dedicated to providing smart, algorithm-based recommendations that help borrowers save money and achieve financial stability. As a Certified B Corporation, we're committed to serving the 45 million Americans burdened by student debt, and we're seeking a talented Customer Success Associate to join our Borrower Success Team. **About arenaflex** arenaflex is a pioneering fintech company that combines policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team has years of experience in tackling some of the most pressing challenges of our generation, and we're backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. With a recent Series A raise, we're poised for growth and expansion, and we're looking for talented individuals to join our team. **Your Role** As a Customer Success Associate on our Borrower Success Team, you'll play a critical role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. **Key Responsibilities** * Understand arenaflex's product offerings and how they address borrowers' needs * Engage with borrowers via email and live chat, providing empathetic and clear communication * Review and submit applications for federal loan programs, ensuring accuracy and efficiency * Proactively suggest and implement ideas and automations that can help scale the team * Bring user feedback to life with the product, design, and engineering teams to create new features and offerings * Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission **Recommended Experience** We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. Passion for applying talents in a fast-paced startup environment to tackle a major social issue is a must. During the interview process, we'll be evaluating these key qualities in your experience and potential: * **Detail oriented**: You can understand and communicate complex program requirements; you can capably manage internal systems and processes * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity * **Excellent teammate**: You collaborate with and support your teammates; you clearly communicate capacity and expectations **Values** We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.arenaflex.org/careers]( **What We Offer** * Competitive compensation and benefits package * Opportunity to work with a talented team of experts in fintech and social impact * Professional development and growth opportunities * Flexible remote work arrangement * Access to cutting-edge technology and tools * Collaborative and inclusive company culture **How to Apply** If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us revolutionize the way Americans tackle student debt. Apply Now! Benefits and Perks * Competitive compensation and benefits package * Opportunity to work with a talented team of experts in fintech and social impact * Professional development and growth opportunities * Flexible remote work arrangement * Access to cutting-edge technology and tools * Collaborative and inclusive company culture What We're Looking For * At least one year of relevant work experience * Experience in start-ups, finance (including financial aid or fintech), government programs, or customer support * Passion for applying talents in a fast-paced startup environment to tackle a major social issue * Detail oriented, fast learner, clear communicator, and excellent teammate How to Apply If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us revolutionize the way Americans tackle student debt. Apply Now! Why arenaflex? * arenaflex is a pioneering fintech company that combines policy expertise and innovative technology to serve student loan borrowers across the country. * Our founding team has years of experience in tackling some of the most pressing challenges of our generation. * We're backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. * With a recent Series A raise, we're poised for growth and expansion, and we're looking for talented individuals to join our team. What's Next? If you're excited about this opportunity, we encourage you to apply. Our team will review your application and contact you to schedule an interview. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job