Experienced Customer Success and Account Manager for US Clients – Driving Digital Transformation and Customer Engagement through Strategic Partnerships and Account Growth

Introduction to arenaflex Imagine a world where companies have truly informed, engaged, and influential employees. This is the vision that arenaflex has been working towards since its inception in 2014. By launching a SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement, arenaflex has been at the forefront of digital transformation, empowering businesses to create a more connected and productive workforce. With a presence in over 180 countries and a client roster that includes renowned brands, arenaflex has established itself as a leader in the industry. Our international offices in Paris, Lyon, Boston, and Mumbai are a testament to our commitment to global excellence. Our Story and Values Founded by two internet pioneers, Jean-Louis Benard and Laurent Gauthier, arenaflex has been built on a foundation of simplicity, kindness, respect, exemplarity, fairness, and trust. Our bootstrapping culture has allowed us to maintain our independence and agility, enabling us to innovate and adapt to the ever-changing landscape of digital transformation. At arenaflex, we believe in fostering a culture of learning and growth, where experienced and junior professionals work together to mentor and support each other. Our values are at the heart of everything we do, and we strive to create an environment where everyone can thrive and make a meaningful impact. Job Description We are seeking an experienced Customer Success and Account Manager to join our team in the US. As the key facilitator of customer experience, you will serve as the primary point of contact for our US clients, providing guidance and support throughout the lifecycle of their projects. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment, where you will be responsible for driving customer engagement, account growth, and digital transformation. Key Responsibilities Establish yourself as a trusted advisor for your clients, nurturing relationships with project managers and sponsors across various departments, including C-level executives, communication, marketing, HR, and more. Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan. Conduct "Customer Success" training sessions and workshops to ensure clients are equipped to maximize the benefits of our platform. Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers to ensure their objectives are met. Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts and identifying opportunities for upselling and cross-selling. Oversee the project's launch timeline, ensuring punctual deployment and liaising with internal technical teams during the deployment phase. Supervise the project in "run" mode to guarantee the attainment of the client's goals and advocate for your customers with the Product Team to develop new features. Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at arenaflex. Qualifications and Requirements To be successful in this role, you should have a solid educational foundation in commercial, digital, or engineering fields, coupled with a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager. You should be self-motivated, result-oriented, and very autonomous, with the ability to maintain great performance in a full-remote setting. Essential Skills and Competencies Proficiency in new technologies, SAAS, and digital transformation. Adept in internal communication, social networks, and community management. Strong service orientation and a blend of analytical and synthesis skills. Ability to engage with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers. Experience in handling business matters, including sales cycles, renewals, upselling, and cross-selling. Mastery of basic planning standards, such as Gantt charts. Demonstrated expertise in High Touch portfolio management. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. You will have access to personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions. Our culture of learning and growth will provide you with the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment. Work Environment and Company Culture arenaflex is a Great Place to Work and has been certified as a "Best Workplace" for 2023. We offer a range of benefits designed to support your well-being, including an attractive base salary, healthcare fee, and a variable based on your performance. You will have the opportunity to work totally remotely from Boston or meet our team members there once a week. Our company culture is built on kindness, ambition, and humility, and we strive to create an environment where everyone can thrive and make a meaningful impact. Compensation and Perks We offer a competitive compensation package, including an attractive base salary, healthcare fee, and a variable based on your performance. You will also have access to a range of perks, including paid days off, paid sick days, and the opportunity to participate in numerous events, such as afterworks, team buildings, town halls, and our renowned Global Week. As a committed company, we are certified as an "Activateur de progres" and have partnered with Tree Nation, where each arenaflex employee plants trees to offset their CO2 emissions. Conclusion If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success and Account Manager at arenaflex, you will have the chance to make a real impact on our clients' businesses, drive digital transformation, and grow your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and be part of our mission to create a more connected and productive workforce. How to Apply To apply for this role, please follow the link to our application portal. Our recruitment process typically includes a 45-minute call with our Talent Acquisition team, a written exercise, and a series of interviews with our team members. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex. Apply for this job