Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being. About the Role We are seeking a highly skilled and motivated Technical Support and Customer Service Representative to join our team. As a remote worker, you will provide inbound customer support using a call flow guide, resolve technical issues related to hardware, software, and client products, and maintain broad knowledge of client products and/or services. If you are passionate about delivering outstanding customer service experiences and have a strong focus on building customer relationships, we encourage you to apply. Key Responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Offer additional products and/or services Deliver expert customer experiences with a smile Essential Qualifications To be successful in this role, you will need: A strong focus on building customer relationships 1+ year of customer service experience The ability to work an evening or overnight schedule Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge Preferred Qualifications While not essential, the following qualifications are preferred: Familiarity with iOS and/or MacOS, or comparable technology Previous experience working in a remote or home-based environment Knowledge of customer service software and technology Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Strong attention to detail and ability to maintain accuracy Ability to work independently and as part of a team Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for career growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we are confident that you will have the opportunity to advance your career and achieve your goals. Work Environment and Company Culture arenaflex is a people-first organization that values diversity, equity, and inclusion. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Compensation, Perks, and Benefits As a Technical Support and Customer Service Representative at arenaflex, you will be eligible for a range of benefits, including: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match Paid PTO and holidays Medical, dental, and vision insurance A comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Technical Support and Customer Service Representative role at arenaflex. With our commitment to career growth and development, diverse and inclusive work environment, and range of benefits and perks, we are confident that you will find a rewarding and fulfilling career with our organization. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job