**Experienced Customer Solutions Representative – Home Improvement Project Resolution Expert**

At arenaflex, we're revolutionizing the home improvement industry by providing innovative software and process management solutions that empower retailers and contractors to deliver exceptional customer experiences. With over 100 years of combined retail management and home improvement expertise, our senior management team is dedicated to driving excellence and customer satisfaction. We're seeking an exceptional Customer Solutions Representative to join our team and play a critical role in ensuring our customers' satisfaction with their home improvement projects. As a key member of our Customer Solutions department, you'll be responsible for resolving customer complaints, negotiating with various parties involved in the project, and maintaining a high level of customer satisfaction. If you're a results-driven, customer-focused professional with excellent communication and negotiation skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Initiate service claims within the Service Module and gather relevant information and documentation to validate the service claim. * Determine the necessary resolution and negotiate payment of service resolution costs by the various parties involved. * Facilitate the progression of service claims by scheduling service assessments, ordering materials, coordinating service work, and updating the Service Module accordingly. * Respond timely to customer and affiliate inquiries and escalate contractors who are not cooperative in resolving Service Claims to the Customer Solutions Manager and, if necessary, the operations team. * Recognize high-profile Service Claims or those claims that have the potential to result in litigation and escalate immediately. * Gather the necessary supporting information to submit insurance bond claims. * Perform additional duties as assigned by the Customer Solutions Manager. **Essential Qualifications:** * High School diploma or equivalent * 3+ years of related experience in customer service and negotiating * Ability to work in a fast-paced environment and handle high volume calls, claims, and responsibilities * Professional demeanor and excellent active listening, verbal, and written communication skills * Ability to resolve conflicts, formulate resolutions, and work under pressure * Computer literate and ability to adapt to various programs * Exceptional organization skills and ability to adapt to changing or multiple priorities **Preferred Qualifications:** * Knowledge and/or experience of the home improvement industry * Ability to lift 15 pounds at times **Work Environment and Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, with access to the latest technology and equipment. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values. **Benefits:** * 100% remote work environment * Employer-provided equipment * Medical, dental, and vision insurance * Health savings plan with employer contribution to health savings account * Medical and dental flexible spending accounts * Company-paid basic life, short-term disability, and long-term disability insurance * 401K plan with employer match * Company matches 100% of the first 4% of salary deferrals * All contributions, including employer contributions, are 100% vested immediately * Employee discount program for Electronics, Groceries, Travel, Entertainment, and more * Employee assistance program * Pay on demand * Critical illness, hospital indemnity, group accident, and legal insurance * Paid time off **Why Join arenaflex?** At arenaflex, we're dedicated to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' physical and mental well-being. If you're a results-driven, customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **How to Apply:** If you're a motivated and customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and is committed to creating a workplace that's inclusive, supportive, and empowering. We welcome applications from diverse candidates and are proud to be a drug-free workplace. **Note:** The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind. Apply for this job