**Experienced Customer Service Technical Support Agent – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Technical Support Agent. As a key member of our remote support team, you will play a vital role in providing top-notch technical support to our customers, dealers, and sales representatives via phone, email, live chat, and social media. **About blithequark** blithequark is a leading global company specializing in innovative outdoor recreational products. Our mission is to turn ideas into adventure by creating market-leading products that inspire people to explore the great outdoors. With a diverse portfolio of brands, including Minn Kota electric trolling motors, Cannon downriggers, Talon shallow water anchors, Humminbird fish finders, and marine accessories, we are committed to delivering exceptional customer experiences that exceed expectations. **Job Summary** As an Experienced Customer Service Technical Support Agent at blithequark, you will be responsible for providing expert technical support to our customers, dealers, and sales representatives. Your primary focus will be on resolving technical product issues, order entry, and recommending product selection. You will also maintain accurate and up-to-date records on communications through computer applications. If you are a customer-centric individual with excellent communication skills and a passion for technical support, we encourage you to apply for this exciting opportunity. **Key Responsibilities** • Provide exceptional technical support to customers, dealers, and sales representatives via phone, email, live chat, and social media. • Resolve technical product issues, including troubleshooting advice to install and repair products or direct customers to a qualified repair facility. • Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. • Document interactions in the appropriate computer application to help drive continuous improvements in process and product quality. • Respond to inquiries, resolve routine issues (referring more difficult problems upward, if necessary), and educate customers on company products. • Provide pre-sale support to customers and retail channel partners in the form of product selection based upon application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. • Execute routine reports and independently create reports to support department activities. • Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators). • Strive for continuous improvement and contribute to the growth and development of the team. **Essential Qualifications** • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. • 1-2 years of experience in customer service or technical support, preferably in a remote or call center environment. • Excellent communication and interpersonal skills, with the ability to work effectively with customers, dealers, and sales representatives. • Strong technical skills, with the ability to troubleshoot and resolve technical product issues. • Proficiency in computer applications, including CRM software and Microsoft Office. • Ability to work in a fast-paced environment and prioritize tasks effectively. • Strong problem-solving skills and attention to detail. **Preferred Qualifications** • Experience working in a remote or call center environment. • Familiarity with outdoor recreational products or a related industry. • Certification in customer service or technical support. • Experience with CRM software and other technical tools. **Skills and Competencies** • Continuous Improvement: Ability to identify areas for improvement and implement changes to enhance customer experiences and product quality. • Customer Support/Service: Excellent communication and interpersonal skills, with the ability to work effectively with customers, dealers, and sales representatives. • Documentation: Ability to maintain accurate and up-to-date records on communications through computer applications. • Identify Issues: Strong technical skills, with the ability to troubleshoot and resolve technical product issues. • Online Chat: Ability to communicate effectively via live chat and other digital channels. • Order Processing: Ability to enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process. • Performance Analysis: Ability to maintain and monitor personal performance metrics to ensure department KPI's. • Post-Sales: Ability to provide technical support and resolve issues after the sale. • Pre-Sales: Ability to provide product selection advice and recommendations to customers. • Problem Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex technical issues. • Process Improvement: Ability to identify areas for improvement and implement changes to enhance customer experiences and product quality. • Product Pricing: Knowledge of product pricing and availability. • Promotional Products: Ability to provide information on promotions and product availability. • Reporting Skills: Ability to execute routine reports and independently create reports to support department activities. • Retail Channel: Ability to work effectively with retail channel partners. • Returns Processing: Ability to facilitate returns process during or after the warranty period. • Sales: Ability to provide pre-sale support and recommendations to customers. • Sales Support: Ability to provide technical support and resolve issues related to sales. • Social Media: Ability to communicate effectively via social media channels. • Technical Sales: Ability to provide technical support and resolve issues related to sales. • Technical Support: Strong technical skills, with the ability to troubleshoot and resolve technical product issues. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As an Experienced Customer Service Technical Support Agent, you will have opportunities to: • Develop your technical skills and knowledge of outdoor recreational products. • Enhance your customer service and communication skills. • Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences. • Participate in ongoing training and development programs to improve your skills and knowledge. • Contribute to the growth and development of the team through continuous improvement and process enhancement. **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As an Experienced Customer Service Technical Support Agent, you will have the opportunity to work from home or in our Eufaula, AL office. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • Competitive hourly rate • Ongoing training and development opportunities • Flexible work arrangements, including remote work options • Comprehensive benefits package, including medical, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off and holidays • Opportunities for career growth and advancement **How to Apply** If you are a customer-centric individual with excellent communication skills and a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job