**Experienced Customer Service Representative – La Porte, TX**

Are you an exceptional customer service professional with a passion for delivering top-notch support to clients? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in La Porte, TX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues efficiently, and maintaining a positive and professional demeanor at all times. **About blithequark** blithequark is a multinational company with a presence in over 80 countries, offering a wide range of innovative and sustainable solutions for architectural and decorative surfaces. Our products are designed to inspire people through innovative and functional solutions for home and business spaces. With a strong commitment to innovation, sustainability, and customer satisfaction, we are a leader in our industry and a great place to grow your career. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Delivering exceptional customer service through various channels, including phone, email, and face-to-face interactions * Handling customer inquiries and resolving issues efficiently and effectively * Processing and monitoring customer purchasing orders, ensuring timely and accurate delivery * Providing information to customers about material lead times, product availability, and pricing * Creating invoices and corrections, as well as returns of material * Scheduling visits to the showroom, leading material views, and reserving specific material * Solving customer issues from order to delivery and maintaining customer account receivables * Providing customer support over the phone, face-to-face, and via email * Performing analysis in SAP as requested by General Manager, Operations Manager, or the sales/promotion force * Managing and maintaining the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials * Logging and attending to daily visitors and events, recording each visitor/event into SalesForce * Supporting the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, and highlighting any possible stock issues that may arise to help them achieve and exceed sales targets * Performing other tasks as requested by the manager **What We're Looking For** To succeed in this role, you will need: * 3+ years of experience in customer service, with a strong focus on delivering exceptional service and resolving issues efficiently * 2+ years of experience with invoicing and order entry * Excellent customer service skills, with the ability to work directly with end customers in a fast-moving and dynamic organization * Ability to multi-task and work in an extremely fast-paced environment * Exceptional customer-facing and interpersonal skills, both written and verbal * Computer literacy to a relatively high standard, including Outlook, Excel, and Word * Experience with SAP, ERP, or order systems is a plus **What We Offer** As a Customer Service Representative at blithequark, you will enjoy: * Competitive hourly rate between $18-20.50/hour, depending on experience and qualifications * Potential Annual Award based on individual performance and company performance * Comprehensive benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability, and Basic Life and Supplemental Insurance * 401(k) Retirement Plan with company match * Paid time off, including vacation time, sick time, and floating holidays * Opportunity to grow your career and develop your leadership skills in a dynamic and innovative company * Collaborative and supportive work environment with a team of passionate and dedicated professionals **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at blithequark are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply for this job