**Experienced Customer Service Support Representative – STAT Team at arenaflex**

Are you a customer service enthusiast looking for a dynamic and challenging role that offers opportunities for growth, continual development, and professional satisfaction? Look no further! arenaflex is seeking an experienced Customer Service Support Representative to join our STAT Team in a full-time position. As a key member of our customer-centric team, you will be responsible for providing world-class customer experiences, resolving routine customer requests, and working closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. **About arenaflex** arenaflex is a leading innovative company that values its customers and employees alike. We strive to create a work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a real difference in the lives of our customers. If you share our passion for customer service and are motivated to work with a customer-centric team, we encourage you to apply today! **Job Summary** As a Customer Service Support Representative on our STAT Team, you will be responsible for: * Acting as a liaison between arenaflex, the customer base, and patients to resolve routine customer requests and provide world-class customer experiences * Resolving complex customer issues and questions via inbound, outbound calls, or the Internet * Providing product education and information to customers as needed * Qualifying and establishing new customers requesting arenaflex's products and services * Working in multiple databases to research complex issues and questions * Notifying clients of test results in a timely and accurate manner * Reviewing test forms for accuracy and reporting any discrepancies * Participating in activities designed to improve customer satisfaction and business performance * Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance **Key Responsibilities** * Respond to customer inquiries via phone, email, or chat in a courteous, friendly, and professional manner * Resolve routine customer requests and provide world-class customer experiences * Provide product education and information to customers as needed * Qualify and establish new customers requesting arenaflex's products and services * Work in multiple databases to research complex issues and questions * Notify clients of test results in a timely and accurate manner * Review test forms for accuracy and report any discrepancies * Participate in activities designed to improve customer satisfaction and business performance * Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance **Requirements** * High School Diploma or GED equivalent required * Previous experience in a customer service role * Experience working in a contact center/call center environment * Prior healthcare industry experience, such as a physician's office or a hospital, highly preferred * Knowledge of Microsoft Office suite required * Experience with Laboratory Information Systems (LIS) preferred * Strong verbal and written communication skills and excellent ability to listen and respond * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, healthcare) * Experience working in a fast-paced, dynamic environment * Knowledge of HIPAA regulations and compliance * Experience with CRM software and data management * Strong analytical and problem-solving skills **Benefits** * Competitive salary range: $15 - $25 per hour * Comprehensive benefits package, including: + Medical, dental, and vision insurance + Life insurance and short-term disability (STD) and long-term disability (LTD) insurance + 401(k) retirement plan with company match + Employee Stock Purchase Plan (ESPP) + Paid time off (PTO) or flexible time off (FTO) + Commissions and company bonus where applicable * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment and Culture** * arenaflex is committed to creating a work environment that fosters growth, collaboration, and innovation. * Our team is passionate about delivering exceptional customer experiences and making a real difference in the lives of our customers. * We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees. * We offer flexible work arrangements, including remote work options, to support work-life balance. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply today! Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Apply for this job