**Experienced Customer Service Supervisor - Remote Opportunity for Growth and Development**

At arenaflex, we're passionate about empowering individuals to "Make Something Real" by providing top-notch digital print services that help people tell their stories and grow their businesses. As a leading online digital print company, we're committed to fostering a culture of excellence, innovation, and teamwork. We're now seeking a highly motivated and experienced Customer Service Supervisor to join our team and help drive our mission forward. **About arenaflex** arenaflex is a dynamic and forward-thinking company that specializes in delivering exceptional digital print solutions to customers across the country. Our team is dedicated to providing great products, great service, and great prices, all while maintaining a strong focus on customer satisfaction and service excellence. We believe in treating our customers as individuals, not just numbers, and we're committed to building long-term relationships that drive success. **The Role** As a Customer Service Supervisor at arenaflex, you'll play a pivotal role in leading and supporting our Customer Service team to ensure the highest level of customer satisfaction. You'll be responsible for overseeing performance metrics, employee training, order management, conflict resolution, and daily operations, all while maintaining a positive and professional team dynamic. Your strong leadership skills, attention to detail, and problem-solving abilities will be essential in driving team growth and productivity. **Key Responsibilities** * Lead and support the Customer Service team to ensure exceptional customer satisfaction * Oversee performance metrics to drive team growth and productivity * Provide employee training and development opportunities to enhance skills and knowledge * Assist with complex order management and resolve escalated customer issues * Monitor customer feedback across various platforms and maintain compliance with company policies * Foster and contribute to arenaflex's betterment culture, promoting learning and skill growth among team members * Regularly collaborate with the Customer Experience Manager and handle administrative duties, including attendance and other related tasks **Essential Qualifications** * 2+ years of experience in customer service, preferably in a supervisory role * Strong leadership skills and ability to work well within a teamwork-based environment * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members * Experience working in fast-paced, deadline-driven environments * Strong attention to detail and problem-solving skills * Proficient in English language * High School Diploma or equivalent required **Preferred Qualifications** * Supervisory experience in a customer service environment * Experience working in a digital print or related industry * Strong computer skills, including proficiency in Outlook * Experience with performance metric analysis and employee reviews **Skills and Competencies** * Strong leadership and communication skills * Ability to work well under pressure and meet deadlines * Excellent problem-solving and conflict resolution skills * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and processes * Strong computer skills, including proficiency in Outlook * Experience with performance metric analysis and employee reviews **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Supervisor, you'll have access to: * Regular training and development opportunities to enhance your skills and knowledge * Performance reviews and feedback to help you grow and develop in your role * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages learning and innovation **Work Environment and Company Culture** arenaflex is a remote-friendly company that offers a flexible and supportive work environment. Our team is passionate about delivering exceptional customer service and working together to drive success. We believe in treating our employees with respect and dignity, and we're committed to creating a positive and inclusive work culture. **Compensation, Perks, and Benefits** As a full-time employee of arenaflex, you'll be eligible for: * Competitive hourly rate of $21.00 - $23.50 per hour * FREE medical insurance * FREE college tuition, including Associate's or certifications in any field * RAISES twice a year, based on performance evaluation * PAID volunteer time, to give back to the community * PAID time off, to relax and recharge * HOLIDAYS OFF, to spend with family and friends * DISCOUNT on personal prints, to save on your printing needs **How to Apply** If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Questions** * This is your time to brag, describe a hobby or skill that you are better at than most people. * Do you have any experience working remotely? If so, please describe. * Please describe a time in which you utilized patience or conflict resolution in a stressful situation. * You are applying to a full-time set schedule of Monday through Friday, 8:30 AM - 5:00 PM PST. Can you commit to a set schedule of Monday-Friday, 8:30 AM - 5:00 PM PST? * Employees are eligible for performance reviews with raises twice per year. The wage range for this entry-level role is $21.00 - $23.50 to start, based on your relevant experience, what is your hourly wage requirement? **Language** * English (Required) **Shift Availability** * Day Shift (Required) **Work Location** * Remote **Job Type** * Full-time **Pay** * $21.00 - $23.50 per hour **Expected Hours** * 40 per week **Benefits** * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance **Shift** * 8 hour shift * Morning shift **Weekly Day Range** * Monday to Friday **Work Setting** * Remote **People with a criminal record are encouraged to apply** Apply for this job