Experienced Customer Service Supervisor – Remote Leadership Opportunity for Exceptional Team Management and Customer Experience Enhancement

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle underscores our commitment to delivering human-centric healthcare solutions in a rapidly evolving world. Our brand, with heart at its core, sends a powerful message that the manner in which we deliver our services is equally as important as the services themselves. We are seeking an experienced and compassionate leader to join our team as a Supervisor, Customer Service, who will embody this purpose and inspire their team to do the same. Job Overview The Supervisor, Customer Service, will be responsible for the overall supervision of Customer Service employees, ensuring that our members and providers receive exceptional service that meets their needs and exceeds their expectations. This role is accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers. The ideal candidate will have a proven track record of developing, motivating, evaluating, and coaching staff to deliver excellent customer service, while also driving business results and growth. Key Responsibilities Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver excellent customer service Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback Utilize available incentive programs to reward, recognize, and celebrate team and individual successes Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives Remove barriers to job performance and ensure regulatory compliance Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals Build a cohesive team that works well together and acts as a liaison between staff and other areas, including management, all segments, provider teams, etc. Qualifications Essential Qualifications 3-5 years of Call Center Experience 1-3 years of Supervisory Experience in a highly transactional organization 1 year of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data High-speed internet access (25 mbps or higher) Router located in a place where you could set up and work with a direct connection (NOT WI-FI) (ethernet cord directly from computer to router) Preferred Qualifications Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase Project Management experience LEAN Six Sigma methodology and experience Education: HS Diploma Skills and Competencies The successful candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire their team to deliver exceptional customer service. They will be strategic thinkers, able to analyze data and make informed decisions to drive business results. They will also be adept at building strong relationships with internal and external stakeholders and navigating complex organizational dynamics. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Supervisor, Customer Service, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and online courses. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and driving business results. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, supportive, and empowering, where all employees can thrive and reach their full potential. Our company culture is built on a foundation of respect, empathy, and compassion, and we are dedicated to making a positive impact on the lives of our customers, employees, and communities. Compensation, Perks, and Benefits The typical pay range for this role is $40,600.00 - $75,000.00 per year, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including medical, dental, and vision insurance, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners. Conclusion If you are a motivated and compassionate leader who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Supervisor, Customer Service, you will have the opportunity to make a positive impact on the lives of our customers and employees, while also growing and developing your skills and career. Don't miss out on this chance to join a dynamic and innovative organization that values diversity, equity, and inclusion, and is committed to making a positive impact on the world. Apply for this job