Experienced Outbound Customer Service Representative for Innovative Appearance Counsel Provider – Remote Opportunity in Puerto Rico

Introduction to blithequark Imagine being part of a pioneering organization that is revolutionizing the way appearance counsel services are delivered. blithequark is at the forefront of this innovation, providing top-notch appearance counsel solutions for simple creditors' rights hearings. By connecting attorneys with short, procedural hearings, we are making a significant impact in the legal industry. As a remote outbound customer service representative, you will play a vital role in our mission to deliver exceptional service and support to our clients and attorneys. If you are a self-starter, a critical thinker, and a natural-born leader, we invite you to join our dynamic team and be part of our exciting journey. Position Overview As an outbound customer service representative at blithequark, you will be responsible for delivering scripted dialogue to schedule attorneys for hearings, learning the intricacies of our business operations, and providing top-notch customer support. You will be working in a fast-paced environment, making frequent calls, and collaborating with our team to achieve specific goals and metrics. If you are eager to learn, grow, and thrive in a remote setting, we encourage you to apply for this exciting opportunity. Key Responsibilities Learn and master our scripted dialogue to schedule attorneys for hearings, ensuring seamless communication and exceptional customer experience Quickly absorb our business operations, including our standards, policies, and procedures, to provide informed support to our clients and attorneys Make frequent calls to attorneys, clients, and other stakeholders, demonstrating excellent verbal and written communication skills, and a solutions-focused mindset Meet or exceed specific set goals and metrics, including call volume, response rates, and customer satisfaction targets Participate in daily stand-up meetings with the team, sharing updates, insights, and best practices to drive continuous improvement and collaboration Qualifications To succeed in this role, you will need to possess a unique blend of skills, including: A solutions-focused mindset, with the ability to identify problems, analyze data, and drive appropriate solutions Excellent verbal and written communication skills, with the ability to articulate complex ideas, negotiate, and persuade Technical savviness, with proficiency in using digital tools, software, and platforms to manage data, communicate with stakeholders, and drive business outcomes Strong analytic capability, with the ability to transform data into insights, identify trends, and inform business decisions Ability to function in a fast-paced and innovative environment, with a high degree of adaptability, flexibility, and resilience Ability to read, write, and speak English fluently, with excellent organizational, presentation, and interpersonal skills What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Comprehensive medical, dental, and vision coverage, to ensure your physical and mental well-being 401K plan with company matching, to support your long-term financial goals and security Transit benefits, to make your commute easier, faster, and more convenient Excellent growth opportunities, including training, development, and career advancement prospects Who Should Apply We are looking for individuals who are: Eager to grow with a scaling business, and thrive in a dynamic, fast-paced environment Comfortable in a remote setting, with the ability to work independently, and as part of a distributed team Confident on the phone, with excellent communication, negotiation, and persuasion skills Able to learn quickly, solve problems proactively, and leverage strategic thinking, influencing, and coaching skills Comfortable with high-volume workloads, and willing to "roll up their sleeves" to achieve exceptional results Working at blithequark At blithequark, we pride ourselves on our innovative, collaborative, and dynamic work environment. As a remote employee, you will be part of a distributed team, working closely with colleagues from diverse backgrounds, and industries. Our company culture is built on the values of excellence, integrity, and customer-centricity, and we are committed to fostering a positive, inclusive, and supportive work environment, where everyone can thrive. Compensation and Benefits We offer a competitive starting pay of $12.00 per hour, with opportunities for growth, development, and career advancement. Our comprehensive benefits package includes medical, dental, and vision coverage, 401K plan with company matching, transit benefits, and excellent growth opportunities. Conclusion If you are a motivated, results-driven, and customer-focused individual, looking for a challenging and rewarding role in a remote setting, we encourage you to apply for this exciting opportunity. As an outbound customer service representative at blithequark, you will be part of a dynamic team, working together to deliver exceptional service, support, and solutions to our clients and attorneys. Don't miss this chance to join our innovative organization, and take your career to the next level. Apply now, and become part of the blithequark team! Apply for this job