**Experienced Customer Service Specialist – Pet Care and Wellness Advocate at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As a key member of our team, the Customer Service Specialist – Pet Care and Wellness Advocate plays a vital role in promoting animal welfare, providing expert advice on pet care, and fostering a culture of collaboration and mutual respect. **Job Summary:** We're seeking a highly motivated and compassionate individual to join our team as a Customer Service Specialist – Pet Care and Wellness Advocate. As a subject matter expert in pet care and wellness, you will be responsible for delivering exceptional customer service, promoting arenaflex's Think Adoption First approach, and staying up-to-date on the latest pet care trends and services. If you're passionate about animals, have excellent communication skills, and a strong customer service background, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Provide exceptional customer service by implementing your expertise and training to ensure a seamless and enjoyable experience for all arenaflex guests and their pets. * Offer courteous and efficient support to all arenaflex clients and their pets by understanding their needs and sharing insightful product information to recommend suitable merchandise and services. * Stay well-versed in pet-focused events, resources, and expenditures within the area, such as dog parks, cat shows, animal-friendly hotels, and related amenities. * Remain dedicated to promoting animal welfare while adhering to arenaflex's ethical standards in the workplace. * Engage with customers about new products and services by having comprehensive information about their benefits and features. * Politely and efficiently respond to telephone inquiries regarding product, service, and pricing concerns. * Create an open and approachable management structure that values the contribution of every team member. * Discover your ideal pet from arenaflex's array of adoption events and promote our Think Adoption First approach, prioritizing the pet's well-being and ongoing care. * Comprehend the team's individual competencies, which is crucial in matching customers with the right partner, empowered to create the desired guest experience effectively. * Stay abreast of recent promotional deals and unique services provided. * Keep your pet safe and happy year-round by staying up-to-date on their seasonal training, which can include protecting against fleas and ticks, promoting summer safety, and taking advantage of holiday offerings. * Undertake supplementary tasks and exceptional projects as instructed. * Analyze guest queries and redirect them to the Leader on Duty if required. * Carry out actions such as bending, stooping, and raising, and sometimes handle objects weighing up to 50 pounds, as required. * Master selling behaviors: The Sales Model provides employees with the necessary tools to identify and solve the needs of pets today and in the future. As such, mastering the behaviors within this model is paramount to providing optimal guest experience. * Maintain the safety of our clients, visitors, and beloved pets by adhering to arenaflex's safety guidelines and participating in training programs. * Cultivate a culture of collaboration to fulfill the health and well-being needs of pets. * Take advantage of opportunities to participate in developmental programs that will help you achieve your career goals. * Adapt to ambiguity and recover quickly from setbacks, contributing to your success in this role. **Essential Qualifications:** * 1-2 years of customer service experience in a retail or pet-related environment. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively. * Basic knowledge of pet care and wellness, with a willingness to learn and stay up-to-date on industry trends. * Availability to work a variety of shifts, including weekends and holidays. * Ability to lift objects weighing up to 50 pounds and stand for long periods. **Preferred Qualifications:** * Experience working in a pet store or animal shelter environment. * Knowledge of pet care and wellness products and services. * Certification in pet care or a related field (e.g., pet grooming, pet nutrition). * Experience with customer relationship management (CRM) software. * Bilingual or multilingual skills. **Skills and Competencies:** * Excellent customer service skills, with the ability to build rapport with customers and colleagues. * Strong communication and interpersonal skills, with the ability to work effectively in a team environment. * Ability to adapt to ambiguity and recover quickly from setbacks. * Basic knowledge of pet care and wellness, with a willingness to learn and stay up-to-date on industry trends. * Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively. * Strong problem-solving skills, with the ability to analyze guest queries and redirect them to the Leader on Duty if required. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pet care and wellness. * Opportunities for career advancement, including promotions to leadership roles or specialized positions within the company. * Access to developmental programs and training sessions to help you achieve your career goals. * Collaborative and supportive work environment, with a focus on teamwork and mutual respect. **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences. * Collaborative and supportive work environment, with a focus on teamwork and mutual respect. * Opportunities for growth and development, with a focus on employee empowerment and autonomy. * arenaflex is committed to promoting animal welfare and providing a safe and healthy work environment for all employees. **Compensation, Perks, and Benefits:** * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off, including vacation days and holidays. * Opportunities for professional development and career advancement. * arenaflex offers a fun and dynamic work environment, with a focus on teamwork and mutual respect. **Conclusion:** If you're passionate about animals, have excellent communication skills, and a strong customer service background, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist – Pet Care and Wellness Advocate at arenaflex, you will have the opportunity to make a real difference in the lives of pets and their owners, while developing your skills and knowledge in pet care and wellness. Apply now to join our team and start your journey with arenaflex! Apply for this job