**Experienced Customer Service Specialist - Healthcare**

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional customer service that exceeds our clients' expectations. We're seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a key member of our healthcare customer service team, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our clients and their patients. Our team of experts is passionate about delivering exceptional customer service, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. At arenaflex, we believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and support they need to succeed. **Job Responsibilities** As a Customer Service Specialist at arenaflex, you will be responsible for: * Medical Collections: Ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. * Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. * Gathering information, performing research, and resolving customer inquiries. * Communicating appropriate options for resolution in a timely manner. * Informing customers/patients about services available, and assessing their needs. * Scheduling work to ensure accurate phone coverage, prioritizing calls, and escalating as required. * Assisting in planning and implementing department goals, and making recommendations to management to improve efficiency and effectiveness. **Other Duties as Assigned** As a Customer Service Specialist at arenaflex, you will also be responsible for: * Establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area, including interdepartmental leadership, education and development, patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support, and contact management. * Collaborating with other departments to achieve common goals and objectives. * Participating in ongoing training and development to stay up-to-date on industry trends and best practices. **Requirements** To be successful as a Customer Service Specialist at arenaflex, you will need: * A high school diploma or college degree from an accredited college or university. * Spanish fluency is preferable. * Two to five years of industry experience in medical revenue cycle management is required. * Medical experience, either practical or classroom knowledge, is needed. * A proven understanding of the medical revenue cycle. * Demonstrated excellent verbal, written, and interpersonal communication skills. * Demonstrated knowledge of HIPAA rules and regulations. * Attention to detail. * A good attendance record. * Proven ability to work collaboratively in a team environment. * Demonstrated ability to perform work in alignment with company mission and values. * Proven PC proficiency in MS Office Suite Applications. **Work Environment and Physical Requirements** As a Customer Service Specialist at arenaflex, you will work in a fast-paced and dynamic environment that requires: * The ability to work in a remote or office location. * The dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone. * Occasional lifting may be required up to 25 lbs. * The ability to sit for extended periods of time with frequent bending and stooping. * A current, valid driver's license or reliable transportation to commute to/from work. **Benefits** As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package that includes: * PTO – Accrued Day 1 * Annual Personal Holiday * Paid Holidays * 401k With Match * Lucrative Employee Referral Bonus Program * Paid 20K Employee Life Insurance * Paid Employee Long-Term Disability * Employee Discounts * Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Please apply to this position by clicking on the link below: Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job