Experienced Customer Service Specialist for Higher Education Administration – Providing Exceptional Support and Guidance to Students, Faculty, and Staff at blithequark

Introduction to blithequark Located in the heart of Southern California, blithequark stands as a beacon of educational excellence, fostering a vibrant community of diverse students, faculty, staff, and administrators. With a strong commitment to inclusive excellence, free speech, and an environment free from discrimination, blithequark is an ideal place to grow and thrive. As a comprehensive university, blithequark is driven to shape the future of education, providing students with the support they need to graduate and succeed in their chosen careers. About the Department of Student Business Services at blithequark The Department of Student Business Services is a vital part of blithequark's Administration and Finance division. As the university's cashiers, the department collects, allocates, and safeguards funds between students, banks, other departments, and external sources. With a team of dedicated account specialists and customer service representatives, Student Business Services provides personalized support and guidance to students, helping them navigate the complexities of student financial accounts and related issues. Job Summary blithequark is seeking an exceptional individual to join the Student Business Services team as a Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt). As the front door and face of Student Business Services, the ideal candidate will have a positive attitude, an active and energetic mind, and a commitment to diversity, openness, flexibility, and integrity. Under general direction, the Customer Service Specialist will provide information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures, ensuring that students, parents, and university departments receive excellent customer service and support. Key Responsibilities Provide accurate and timely information, advice, and counsel on student financial accounts and related issues Research, investigate, analyze, and follow up on student questions and concerns, ensuring that all issues are resolved promptly and efficiently Maintain confidentiality and adhere to Family Educational Rights and Privacy Act (FERPA) privacy guidelines, reporting accurate financial data and details to staff, students, faculty, and other customers Stay up-to-date on industry standards and implement them as they apply, ensuring that Student Business Services remains at the forefront of best practices in customer service and support Represent Student Business Services by effectively communicating with diverse groups, including students, faculty, staff, and the general public, providing courteous, prompt, and excellent customer service Provide back-up support on phones, live chat, and in-person customer service as needed, ensuring that all customers receive timely and effective support Work collaboratively with Financial Aid, Admissions, Registrar, Accounts Payable, and other Student Service departments to provide seamless customer service and support Assist in monitoring and creating content for departmental social media platforms to aid with customer service and support Essential Qualifications To be successful in this role, the ideal candidate will have: A Bachelor's degree from an accredited four-year college or university and/or equivalent training and administrative work experience involving the study, analysis, evaluation, development, or improvement of administrative policies, procedures, practices, or programs Working knowledge of general practices, programs, or administrative specialties, with the ability to apply fundamental concepts and learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty Basic knowledge of budget policies and procedures, with the ability to analyze data and make accurate projections using business mathematics and basic statistical techniques Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments, with a strong attention to detail and flexibility to work within a team environment Demonstrated ability to establish and maintain cooperative working relationships, with excellent written and verbal communication skills and the ability to compile, write, and present reports related to program or administrative specialty Preferred Qualifications While not required, the following qualifications are preferred: Experience using PeopleSoft Student Financials functionality in a university environment Working knowledge of Federal/CSU rules and policies Experience providing customer service in a Higher Educational environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to a range of training programs, professional development opportunities, and resources to help you succeed in your role and advance your career. With a strong focus on diversity, equity, and inclusion, blithequark is an ideal place to grow and thrive, both personally and professionally. Work Environment and Company Culture blithequark is a vibrant and inclusive community, with a strong commitment to diversity, equity, and inclusion. As a member of the Student Business Services team, you will be part of a dynamic and supportive environment, with a range of benefits and perks, including: Competitive salary and benefits package Opportunities for professional development and growth Access to campus facilities and services, including the Grand Central Art Center, the Arboretum and Botanical Garden, and the Titan Recreation Center A range of cultural events and performances, including those at the Clayes Performing Arts Center Employee wellness programs and resources Compensation, Perks, and Benefits The salary range for this position is $3,879 - $4,300 per month, with a range of benefits and perks, including: Comprehensive health insurance Retirement plan Access to campus facilities and services Professional development opportunities Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional support and guidance to students, faculty, and staff, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at blithequark, you will be part of a dynamic and supportive team, with a range of benefits and perks, and opportunities for professional development and growth. Don't miss out on this chance to join our vibrant and inclusive community – apply today! Apply for this job