Experienced Customer Service Representative – Remote Full-Time Opportunity with blithequark at $30/Hour

Introduction to blithequark At blithequark, we share a singular, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-driven healthcare for a rapidly changing world. Embedded in our brand — with heart at its center — our motivation sends a personal message that how we deliver our services is just as important as what we deliver. We are dedicated to making healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose. We want every individual who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to grow and deliver solutions to make healthcare more accessible. As a Customer Service Representative at blithequark, you will be the face of our company, influencing individuals' service experience by how customer care requests and issues are handled via phone, web, or written communication. Job Overview We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner. You will be the primary point of contact for our customers, and your goal will be to provide exceptional customer service, ensuring that our customers' needs are met and their expectations are exceeded. Key Responsibilities: Respond to customer inquiries and resolve issues via phone, web, or written communication Engage, consult, and educate customers based on their unique needs, preferences, and understanding of blithequark plans, tools, and resources Guide customers through their plan of benefits, blithequark policy, and procedures, as well as knowledge of resources to comply with any regulatory requirements Make a personal connection with our customers by understanding and engaging the customer to the fullest to support our customers' best health Takes ownership to understand the customer's needs by building a trusting and caring relationship with the customer completely Anticipate customer needs and provide the customer with relevant information to address unasked questions Utilize customer support limit system to make financial decisions to resolve customer issues Explain customer limitations as per contract Process claim referrals, new case handoffs, nurse reviews, complaints (customer/provider), and appeals (customer/provider) via target system Assist providers with self-service options and help providers with credentialing and re-credentialing issues Essential Qualifications: To be successful in this role, you will need to have a Bachelor's Degree and experience in customer service, preferably in a call center or retail environment. You should be able to demonstrate empathy and compassion, with excellent oral and written communication skills. You should also be proficient in Microsoft Word and Outlook, with the ability to maintain accuracy and production standards. Preferred Qualifications: Experience in a production environment Understanding of clinical terminology Technical skills, including proficiency in Microsoft Office Problem-solving skills and attention to detail Ability to work in a fast-paced environment and prioritize tasks effectively Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs and opportunities for career advancement, as well as a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and a Employee Stock Purchase Plan. We also offer a range of wellness programs, education assistance, and free development courses. Work Environment and Company Culture Our company culture is built on our Heart At Work Behaviors, which emphasize the importance of empathy, compassion, and customer-centricity. We are a dynamic and fast-paced organization, with a strong focus on teamwork and collaboration. We believe in creating a work environment that is supportive, inclusive, and respectful, where every employee feels valued and empowered to contribute their best work. Compensation, Perks, and Benefits We offer a competitive salary range of $30-$41 per hour, depending on experience, as well as a range of benefits, including paid time off, holidays, and a comprehensive benefits package. We also offer a range of perks, including discounts on our products and services, and opportunities for professional development and growth. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and be part of a dynamic and fast-paced organization that is dedicated to making healthcare more personal, convenient, and affordable. Frequently Asked Questions: What is the salary range for this position? The salary range for this position is $30-$41 per hour, depending on experience. What are the benefits of working at blithequark? We offer a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and a Employee Stock Purchase Plan. What is the company culture like? Our company culture is built on our Heart At Work Behaviors, which emphasize the importance of empathy, compassion, and customer-centricity. How can I apply for this position? 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