**Experienced Customer Service Specialist – CLJ-CMS Implementation Support**

Are you a highly motivated and qualified individual with a passion for delivering exceptional customer support services? Do you have a knack for problem-solving and a strong understanding of judicial system applications and business processes? If so, we invite you to join the dynamic team at blithequark as a Customer Service Specialist for the implementation of a new case management system for the Courts of Limited Jurisdiction. **About blithequark** At blithequark, we are committed to advancing the efficient and effective operation of the Washington Judicial System. Our mission is to provide top-notch support services to our customers, ensuring that they receive the highest level of assistance and guidance in using our applications. We are a diverse and inclusive organization that values integrity, accountability, and teamwork. Our employees are our greatest asset, and we strive to create a work environment that fosters growth, learning, and work-life balance. **Job Summary** As a Customer Service Specialist, you will play a critical role in delivering customer support services for the Court of Limited Jurisdiction's new case management system. You will serve as a subject matter expert in judicial system applications and business processes, providing consultation and problem resolution to customers using applications supported by blithequark. Your expertise will be invaluable in helping our customers navigate the new system, ensuring a seamless transition and minimizing disruptions to their work. **Key Responsibilities** * Serve as a resident expert for consultation and problem resolution on Courts of Limited Jurisdiction court business operations and the new case management system * Track and respond to help tickets, phone inquiries, and requests for information from court staff; analyze problems and provide workable solutions * Develop documentation to help facilitate stakeholder self-reliance through blithequark's online knowledge base * Forward problems outside of expertise to the appropriate blithequark staff for help and resolution * Conduct research and analysis on topics related to judicial information systems, court business practices, and other criminal justice activities * Interact and communicate information to subject matter experts to ensure consistency of information to users of applications supported by blithequark * Perform other duties as assigned **Qualifications** * Six (6) years of experience working in client support and customer service data information environment, including at least two (2) years of experience working directly with applications supported by blithequark * OR six (6) years working in a court environment that uses applications regularly supported by blithequark * A combination of relevant education and experience may be considered in meeting the qualifications * Ability to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, integrity, professionalism, and working cooperatively with others * Ability to meet work goals in cooperation with agency, court, state, and professional colleagues * Expert people skills and abilities to establish and maintain professional working relationships with co-workers, management, and clients * Communication skills both orally and in writing to help with effective exchanges; ability to effectively communicate technical and non-technical information to a wide variety of audiences * Proficient in using Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with knowledge appropriate to the responsibilities of the role * Skill to accurately assess resources needed to carry out planned actions and ability to manage staff, time, and resources to carry out tasks, goals within the structure set by supervisor * Ability to logically integrate ideas and information to form effective goals, goals, timelines, action plans, and solutions * Ability to prioritize and effectively manage time * Understands customer expectations and ensures work meets those expectations * Ability to identify, analyze, and resolve complex problems in a consultative manner bringing problems together with recommendations for solutions * Ability to multi-task and effectively coordinate multiple projects simultaneously * Ability to identify risks and outcomes associated with courses of action; ability to develop action plans & strategies to ensure expected outcome from decisions * Ability to acquire and integrate input from others regarding critical actions, timelines, sequencing, and priorities * Ability to meet work goals in cooperation with agency, court, and state colleagues and officials * Ability to achieve excellent results with little need for direct/oversight * Ability to accept personal responsibility for the quality and timeliness of work; attention to detail * Ability to exercise judgment and make timely, sound, strategic decisions, and recommendations consistent with organizational goals; think critically * Ability to recognize and resolve conflicts * Knowledge of court business processes and court business operations, JIS and other applications, reference materials, customer service ticket generation software, future software enhancements, customer support tools (e.g., email, telephone, word processing, spreadsheets, etc.), and query tools * Ability to learn and implement new ideas; adapt to change * Knowledge of new and emerging technologies to enhance customer services * Ability to keep current with all policies, procedures, reference materials, and auxiliary information that affect the JIS client community **Work Environment and Culture** As a Customer Service Specialist at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer support services. Our work environment is fast-paced and challenging, but also rewarding and collaborative. We value diversity, inclusion, and teamwork, and strive to create a work environment that fosters growth, learning, and work-life balance. **Compensation and Benefits** * Salary: Range 60: $69,744 - $91,464 per year (DOQ) * Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off * Work-Life Balance: Flexible work arrangements, including telework options, to support work-life balance * Professional Development: Opportunities for professional growth and development, including training and education programs * Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you are a motivated and qualified individual with a passion for delivering exceptional customer support services, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the link below. We are an equal opportunity employer and do not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Apply for this job