**Experienced Financial Customer Service Professional – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and helping individuals achieve financial freedom? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a leading financial services company dedicated to empowering individuals and communities to achieve their financial goals. At blithequark, we believe that transforming financial lives starts by giving our people the freedom to transform their own. That's why we've created a flexible work environment, fluid career paths, and a culture that celebrates internal mobility, purpose, well-being, and work-life balance. Our associates are the backbone of our organization, and we're committed to providing them with the tools, resources, and support they need to succeed. As an Experienced Financial Customer Service Professional at blithequark, you'll have the opportunity to launch your financial services career in our call center, working collaboratively with a team of associates to deliver exceptional customer experiences. Whether you're new to the industry or looking to transition into a new role, our paid associate training program and continuous coaching will help you develop a solid foundation and achieve your career goals. **Key Responsibilities:** * Provide excellent service within our call center for our customers' retirement savings accounts * Educate and empower our customers without having to make cold calls or sales * Communicate critical plan updates and changes * Process contribution changes, loans, and withdrawals * Process general account changes upon direction from the customer * Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses **What You'll Bring:** * Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday * Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience * Capability to work overtime as required based on business need **What Will Set You Apart:** * Fluency in both English and Spanish * Financial Services or call center experience * FINRA series 6 and 63 or higher equivalent licensure * A passion for providing quality customer service * Desire to engage with customers over the phone * Capability to adapt communication style while servicing our diverse customer base * Attention to detail and ability to learn and apply financial industry policies, processes, and procedures **Required Minimum Internet Specifications:** To ensure you're set up for success, you'll be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset, and training materials will be provided. * Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality * Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality. **What We Offer You:** At blithequark, we're committed to providing our employees with the means to lead healthy, balanced lives. That's why we offer an array of diverse and inclusive benefits, including: * Medical, dental, vision, and life insurance * Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup * Tuition reimbursement up to $5,250/year * Business-casual environment that includes the option to wear jeans * Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year * Paid volunteer time — 16 hours per calendar year * Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) * Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work, and play. BRGs are open to all. **Base Salary Range:** $38,900.00 - $53,450.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances, a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer. **Equal Opportunity Employer:** We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. **Workplace Flexibility:** Remote - Nationwide If you're passionate about delivering exceptional customer experiences and helping individuals achieve financial freedom, we encourage you to apply for this exciting opportunity at blithequark. Don't miss out on the chance to join a dynamic, fast-paced environment where you can grow your career and make a real difference in people's lives. Apply for this job